CS Ops Lead — AI-Ready Zendesk & Automation

SendCloud; Eindhoven; Hybrid; EUR 63.000 - 77.000; Vollzeit

Benefits dieser Stelle

Salary €70k+

8% holiday allowance

Learning budget €2k

28 days vacation

Birthday day off

Home office budget €500

Hybrid work 3+ days

Gym access

Dog-friendly office

Sendcloud Bar

Zusammenfassung

Sendcloud in Eindhoven seeks a Team Lead CS Ops to reshape Zendesk, build AI-ready automation, and turn data into better experiences for 30,000+ online businesses.

You will lead a four-to-six person team, own the systems, automation and data powering Customer Support, and set a 1–3 year vision for CS ticket handling. Based in Eindhoven, 3+ days in the office, with a hybrid work model.

Qualifikationen

• Deep hands-on experience designing, automating and governing a CS/CRM platform (Zendesk preferred).
• Data savvy: define KPIs, understand data models, write SQL queries.

Aufgaben

• Re-architect Zendesk and make systems AI-ready for scalable automation.
• Define 1–3 year CS ticket vision and roadmaps with the team.
• Partner with CS leadership as a business partner; manage priorities and monthly strategy sessions.
• Challenge processes to ensure automation improves efficiency and customer experience.
• Lead, hire, coach and develop the CS Ops team towards clear goals.
• Define KPIs and turn data into actionable guidance for CS leadership.

Kenntnisse

Zendesk

SQL queries

KPIs

CS/CRM platform

Ausbildung

Bachelor's or Master's degree

Tools

Zendesk

Salesforce Service Cloud

Freshdesk

Jobbeschreibung

Sendcloud in Eindhoven seeks a Team Lead CS Ops to reshape Zendesk, build AI-ready automation, and turn data into better experiences for 30,000+ online businesses.

You will lead a four-to-six person team, own the systems, automation and data powering Customer Support, and set a 1–3 year vision for CS ticket handling. Based in Eindhoven, 3+ days in the office, with a hybrid work model.