AI Knowledge & Agent Architect

Planetlabs; Haarlem; Hybrid; EUR 57,000 - 71,000; Full time

Benefits offered by this job

Home Office Reimbursement

Equity

Tuition Reimbursement

Wellness Program

Volunteering Paid Time Off

Job summary

Planet is seeking a Knowledge Management and AI Agent Manager to join our hybrid team in Europe. You will oversee acquisition, organization and maintenance of our knowledge base, tightly integrating it with AI agent management to ensure accurate, relevant recommendations for customers and partners.

You will collaborate with customer engineering, product management and education teams to translate complex product information into clear guidance, help with releases, known issues, and best

Qualifications

• 4+ years of knowledge management and technical writing experience.
• Bachelor's degree in CS/CE or equivalent.
• Solid understanding of AI, machine learning, and NLP.
• Experience creating/using AI Agents and familiarity with AI agent architectures.
• Familiarity with scripting languages (JavaScript, Python, Perl) and GIS applications (ESRI, QGIS).
• Experience with geo-spatial data, satellite imagery, and remote sensing.
• Experience with Zendesk, JIRA, or comparable ticketing systems.

Responsibilities

• Knowledge acquisition, organization, and Knowledge Base management.
• Knowledge Management Strategy and Implementation.
• AI Agent management including monitoring, review, and optimization of agent responses to identify and correct issues with accuracy and relevance of recommendations.
• AI Customer and User Engagement.
• Design, scope and create custom AI Agents.
• Ethical KM/AI Practices.
• Translate complex information: simplicity for technical and non-technical audiences.
• Data Management and Governance.
• Build solid relationships with partner teams including engineering, Customer Success, sales, and product management.

Skills

Knowledge management

Technical writing

AI/ML understanding

NLP

AI Agents experience

GIS & remote sensing

Education

Bachelor's degree in CS/CE or equivalent

Tools

Zendesk

JIRA

GIS software (ESRI, QGIS)

Job description

Planet is seeking a Knowledge Management and AI Agent Manager to join our hybrid team in Europe. You will oversee acquisition, organization and maintenance of our knowledge base, tightly integrating it with AI agent management to ensure accurate, relevant recommendations for customers and partners.

You will collaborate with customer engineering, product management and education teams to translate complex product information into clear guidance, help with releases, known issues, and best