Agentic automation & AI Consultant

ING Nederland

Amsterdam

Hybrid

EUR 90,000 - 120,000

Full time

10 days ago

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Benefits offered by this job

Vacation days

Pension scheme

13th month salary

Hybrid working

Job summary

ING Nederland seeks an Agentic Automation & AI Consultant within the COMET Intelligent Automation team to bridge business needs and AI delivery. You will identify automation opportunities, translate processes into scalable solutions, and manage a backlog of use cases for finance enablement.

You will work with Finance, IT, and AI Makers to ensure compliant, efficient, and future-ready automation delivery, contributing to ING's digital bank transformation.

Qualifications

Proven experience in agentic automation and AI enablement consultancy.
Strong knowledge of AI platforms and tools.
Experience with finance processes and data-driven environments.
Familiarity with governance models and strategic alignment.

Responsibilities

Own orchestration of AI implementation and enablement in Finance.
Lead intake and prioritization of automation requests and backlog.
Analyze processes to identify automation potential aligning with strategic targets.
Collaborate with end users, COOF MT, architects, and CFOs on solutions.
Coordinate delivery within AI Makers and Finance squads to meet timelines.
Evaluate governance and ownership for automation enablement.

Skills

Agentic Automation

AI Enablement

Business Analysis

Automation

Finance Domain

Stakeholder Management

Agile Mindset

Cross-functional Teams

Data Analysis

Tools

Microsoft 365 Copilot

Copilot Studio

Power Platform

GitHub Copilot

Job description

You will be part of the COMET Intelligent Automation team (IA), within the CoE Operational Effectiveness & Transformation (COMET) of the COO Finance (COOF) organization. The COMET IA team is positioned as the Finance Agentic Automation & AI Hub, in addition to servicing Finance with other low/no-code automation solutions.

COOF is an independent unit reporting to ING’s COO, with a permanent seat in the Management Team of CFO. It is accountable for executing the CFO and COO strategy to evolve towards one global digital bank. The COOF mission is to enable excellence in Finance with real-time business insights, derived from state-of-the-art technologies, optimal use of data and highly effective operations.

The integrated COMET team supports COOF in driving and realizing its strategic ambitions and operating model effectiveness, enabling services that are simple, scalable, digital (and AI enabled), controlled & compliant, and consistent in performance. The team is divided into several portfolios, with 40+ colleagues based in the Netherlands, Philippines and India.

The CoE collaborates with internal and external communities to inject new skills and thought leadership, supporting Finance and COOF’s transformation and digitalization ambition.

Purpose of the Role

As an Agentic Automation & AI Consultant in the Intelligent Automation team, you are the bridge between business needs and agentic automation / GenAI delivery. You identify agentic automation and AI enablement opportunities within the ING Finance domain based upon the Finance strategic priorities, evaluate the fit for purpose solutioning, translate processes into scalable solutions. You maintain the backlog of Finance domain use cases for agentic automation and AI enablement, and define proper criteria to prioritize work, and manage the backlog of AI makers. You work closely with stakeholders across Finance business teams, IT and the Intelligent Automation team to deliver compliant, efficient, and future-proof agentic automation and AI enablement solutions.

Key Responsibilities

Own the orchestration of AI implementation and enablement in Finance domain, covering the implementation of the global framework on operating model, governance integration, change management, enablement, and value measurement.
Intake & Evaluation: Lead unified intake and prioritizing of agentic automation and AI enablement requests and backlog from the Finance organization. Drive assessments and define criteria on possible strategic vs. low/no-code solutioning in line with ING governance. Determine business and value cases for agentic automation & AI enablement.
Process Analysis: Identify agentic automation & AI enablement potential based in the Finance Strategic priorities to ensure delivery on the finance strategic targets.
Stakeholder Engagement: Collaborate with end users, COOF MT, architects, and local CFOs to align on solutioning.
Delivery Oversight: Coordinate within the Intelligent Automation delivery team of AI Makers and cross-Finance AI Maker squad to ensure delivery within the agreed timelines
Governance & Ownership: Evaluate agentic automation & AI enablement ownership and governance and drive assessments of opportunities to replace low/no-code solutioning with strategic solutioning.
Fit-for-purpose solution design: Translate business processes into agentic automation & AI enablement flows of technologies already used in the Intelligent Automation team or identify fit-for-purpose solutioning on other technologies.
Actively support finding candidates for AI across the COO Finance & Finance organization and the AI adoption and upskilling initiatives.

Required Skills & Experience

Proven experience in Agentic Automation & AI enablement consultancy, business analysis and automation preferably in Finance domains.
Strong understanding of AI platforms & tools (Microsoft 365 Copilot, Microsoft Copilot Studio, Microsoft Power Platform, GitHub Copilot).
Familiarity with Finance processes and data-driven environments (banking experience preferred).
Familiarity with COOF governance models and strategic alignment processes.
Understanding of agentic automation governance, quality controls, and reusability principles.
Excellent communication and stakeholder management skills on all levels (end users – sr. management).
Agile mindset and experience working in cross-functional squads.
Strong analytical skills, attention to detail, and problem-solving ability.

Competencies

Stakeholder Management: Balance diverse needs and maintain ethical standards.
Customer Focus: Deliver solutions aligned with customer needs.
Results Orientation: Achieve outcomes consistently under challenging conditions.
Accountability & Trust: Ensure commitments are met with integrity.
Collaboration: Builds partnerships and works collaboratively with others to meet objectives.
Adaptability & Strategic Thinking: Adjust to change and anticipate future trends.
Data driven: Translates data into clear, decision-ready insights for effective steering.

Rewards And Benefits

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The Benefits Of Working With Us At ING Include