Accounts Receivable Specialist — Hybrid in Amsterdam

SoftwareOne; Amsterdam; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Unlimited vacation

Wellbeing focus

Team activities

Job summary

SoftwareOne in Amsterdam is looking for an Accounts Receivable Specialist to manage the collections process, engage with customers, and ensure timely cash flow. You will maintain records, monitor credit risk, and collaborate with internal teams to resolve billing discrepancies while supporting key financial metrics.

The role requires a Bachelor’s degree (HBO) or equivalent, proven collections experience, and fluency in Dutch and English.

Qualifications

• Bachelor’s degree (HBO) or equivalent relevant work experience.
• Proven experience in collections or accounts receivable.
• Experience in selling business outcomes and applying solution selling approaches.
• Solid communication, presentation, and stakeholder management skills with a customer-focused mindset.

Responsibilities

• Manage customer communication through email, phone, and third-party portals to follow up on payments and resolve inquiries.
• Deliver high-quality customer service while handling collections, payment issues, and account-related queries.
• Investigate and resolve account discrepancies, including short/over payments and billing issues, in collaboration with internal teams.
• Prepare and process customer refunds where required.
• Maintain accurate documentation of collection activities in NAV and ensure proper record-keeping.
• Support reporting by working in Excel and contributing to weekly ageing reports.
• Monitor credit risk and support achievement of key metrics such as DSO and overdue ratios.

Skills

Communication

Presentation

Stakeholder management

Education

Bachelor’s degree (HBO) or equivalent

Tools

NAV

Excel

Job description

SoftwareOne in Amsterdam is looking for an Accounts Receivable Specialist to manage the collections process, engage with customers, and ensure timely cash flow. You will maintain records, monitor credit risk, and collaborate with internal teams to resolve billing discrepancies while supporting key financial metrics.

The role requires a Bachelor’s degree (HBO) or equivalent, proven collections experience, and fluency in Dutch and English.