IT Engineering

Dept; Rotterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

24 vacation days

DEPT Learning Menu

OpenUp health platform contribution

Gym and wellness discounts

Healthy lunches at the office

Job summary

DEPT® is seeking an on-site IT Support professional for our Rotterdam office. You will work four days a week locally and collaborate with the NL office management on essential meetings.

You will also participate in global IT projects and translate those initiatives to local implementations, ensuring consistent standards and smooth operations. The role focuses on onboarding/offboarding, hardware provisioning, access control, vendor management, and ongoing IT governance.

Qualifications

• Minimum 1 year in IT engineering or IT support.
• Strong understanding of IT infrastructure, hardware, software, networking, and cloud environments.
• Advanced macOS administration and troubleshooting knowledge.
• Proficient in Windows OS, licensing basics, and IT governance.
• Excellent communication, meeting hosting, and documentation skills.
• Professional working proficiency in English.

Responsibilities

• Provide on-site IT support for the Rotterdam office (4 days per week).
• Establish standards, documentation, and best practices for IT support.
• Ensure seamless tech setup for client meetings and internal events.
• Manage onboarding/offboarding, hardware provisioning, access, and licenses.
• Manage local vendor relationships for quality and cost-effectiveness.
• Coordinate local IT projects like office upgrades and rollouts.
• Monitor progress and report IT initiatives and metrics.
• Identify opportunities to consolidate and standardize tools and processes.
• Participate in global IT projects and translate to local implementations.
• Support development and improvement of systems with Global IT.

Skills

IT support

MacOS

Windows

Networking

Cloud environments

English

Documentation

Communication

Job description

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Holding team based in the Netherlands. Our team is the driving force behind DEPT® composed of individuals who thrive on sales, business development, and fostering new opportunities. As part of our team, you’ll be immersed in a diverse environment, collaborating with experts in Sales Operations, Finance, Hospitality, Recruitment, People, and Marketing.

In this role, you will be responsible for on-location IT Support Operations in the Netherlands with focus on the Rotterdam Office and wider local NL activities where required. You will partner closely with the Netherlands (NL) office management and provide support for important office meetings and activities.

KEY RESPONSIBILITIES

Local Support

• Provide on-site IT support for the Rotterdam office (4 days per week).
• Establish and maintain standards, documentation, and best practices for office IT support.
• Ensure seamless technical setup and support for client meetings and internal events.
• Manage end-to-end onboarding and offboarding processes, including hardware provisioning, access management, and license coordination.
• Oversee relationships with local vendors and service providers, ensuring quality, performance, and cost-effectiveness.
• Coordinate and deliver local IT projects such as office upgrades, infrastructure improvements, and technology rollouts.
• Monitor and report on IT initiatives, project progress, and operational performance metrics.
• Analyze existing tools and processes to identify opportunities for consolidation, optimization, and standardization.

Global Support

• Participate in global IT projects, ensuring successful delivery within scope, timeline, and budget.
• Translate global IT initiatives into effective local implementations.
• Support the development, integration, and continuous improvement of systems in collaboration with the Global IT team.
• Contribute actively to global IT meetings, documentation, and knowledge-sharing initiatives.

WHAT WE ARE LOOKING FOR

• Minimum of 1 year of experience in IT engineering, IT support, or a related technical role.
• Good understanding of IT infrastructure, hardware, software, networking, and cloud-based environments.
• Advanced knowledge of macOS administration and troubleshooting.
• Good working knowledge of Windows operating systems.
• Basic understanding of software licensing, security principles, and organizational IT governance.
• Excellent communication skills, with the ability to host meetings, deliver presentations, and create clear documentation.
• Professional working proficiency in English.
• A proactive mindset, strong collaboration skills, and a customer-focused approach.

WE OFFER

• 24 vacation days per year;
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• A reputation for doing good. DEPT® has been a CertifiedB Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annualDEPT® Cares Month in which employees come together and donate their skills to support local charities.

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .