Account Manager

Smarthotel; Utrecht; Hybrid; EUR 54,000 - 66,000; Full time

Benefits offered by this job

Strong secondary benefits package

Excellent daily lunches

Full flexibility in work arrangements

Job summary

Smarthotel is seeking an Account Executive to manage a portfolio of hotel clients across Utrecht and Europe. You will enhance client revenue and guest experience using smart tech solutions while nurturing long-term relationships.

Your role includes conducting tailored software demos, collaborating with marketing and product teams, and engaging with clients to build meaningful partnerships. A competitive salary of up to €60k gross per year is offered along with strong benefits and a culture of care and honesty.

Qualifications

• 3–5 years of experience in software sales, preferably within the hospitality sector.
• Ability to conduct demos, manage relationships, and close deals.
• Fluent in English, with Dutch as a strong advantage.

Responsibilities

• Manage a portfolio of hotel clients, enhancing their revenue and guest experiences.
• Deliver tailored software demos and guide clients through commercial decisions.
• Collaborate cross-functionally with marketing and product teams to enhance brand engagement.

Skills

Consultative selling

Hospitality tech knowledge

Relationship management

Organisational skills

Proactive mindset

Drive and curiosity

Education

Experience in SaaS or software sales

Job description

About The Role

Ready to own a high-impact portfolio of hotel clients across Europe? Join Smarthotel and help hotels thrive with best-in-class tech. Built for the industry, loved by hoteliers.

This is a role for someone who genuinely loves hotels and wants to make a difference in how they succeed. As an Account Executive, you will own a portfolio of hotel clients and serve as their single trusted commercial partner, helping them grow their revenue and guest experience through smart, well-integrated technology.

You’ll manage accounts across both Smarthotel and Net Affinity (our sister company), giving your clients access to a powerful, specialised portfolio while remaining the one person they call when it matters. This is not a product-pushing role; it’s a relationship role built on honesty, curiosity, and long-term impact. You’ll join our Customer Growth team and report to the Director of Customer Growth.

What You Will Do

Account management & commercial growth

• Be the go-to commercial partner for a portfolio of hotel clients across Smarthotel and Net Affinity
• Build and nurture long-term partnerships grounded in trust and measurable results
• Run evaluation and renewal meetings with confidence and clarity
• Spot upsell and cross-sell opportunities rooted in real hotel needs, not just targets
• Analyse performance data and proactively recommend optimisation strategies
• Keep a clean, structured pipeline and account overview in CRM
• Deliver compelling, tailored software demos that map to each hotel’s goals
• Guide clients through commercial decisions with transparency and expertise
• Ensure a smooth, professional handover to implementation colleagues after closing

Collaboration & representation

• Partner with marketing to boost engagement, retention, and brand awareness
• Work cross-functionally with product, implementation, and development teams
• Represent Smarthotel and Net Affinity at trade fairs, industry conferences, and hospitality events across Europe

Who You Are

You’re a commercially sharp, relationship-first professional who thrives at the intersection of hospitality and technology. You’re not just selling software—you’re helping hotels perform better, and that distinction matters to you.

You Bring

• 3–5 years of experience in hospitality tech, SaaS, or software sales, with solid knowledge of PMS, Channel Managers, and Booking Engines
• A consultative, trust-based selling approach — you listen first, then offer solutions that genuinely fit
• The ability to own relationships end-to-end: from discovery, demo, to close, across both short and long sales cycles
• A proactive, organised mindset: you manage your agenda and pipeline tightly and confidently engage hoteliers by phone
• Drive and curiosity — you want to deepen your hotel tech expertise and continuously improve your impact
• A collaborative spirit: independent by nature, but energised by working with a great team

Languages

• English: fluent (required)
• Dutch: strong advantage
• German: a plus

What We Offer

• A commercially meaningful role with real impact in the European hotel tech ecosystem
• Up to €60k gross per year, depending on experience
• Ownership of a high-quality, best-of-breed product portfolio — products you’ll be proud to represent
• A culture built on honesty, long-term thinking, and genuine care for customers
• Close support from experienced product and technical specialists who have your back
• Full flexibility in how you work, with Utrecht as your home base
• Strong secondary benefits package
• Excellent daily lunches at our Utrecht office (genuinely a highlight)
• A real chance to help shape a growing, international organisation — your voice will matter here