Account manager →

Ainurhq; Netherlands; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Ainur is looking for an account manager who owns the relationship with clients from first meeting to delivery. You will be the day-to-day contact, join meetings, plan work with the client and engineering, and ensure everyone knows what happens next.

Remote by default with on-site client work when required. 24–40 hours per week, employed or freelance, pay aligned with market and experience. You shape your role in a small team in the Netherlands.

Qualifications

• Native-level Dutch and professional English.
• Several years of account management, project coordination or customer success in software.
• Able to follow technical discussions and explain releases or scope changes to clients.
• Clear, concise writing.
• Based in the Netherlands and willing to travel to clients.

Responsabilités

• Join client meetings and lead conversations when helpful.
• Send a written summary after each meeting: decisions, owners, dates.
• Plan cycles, reviews, releases and acceptance together with the client.
• Collect what the team needs from the client: content, access, decisions, approvals.
• Spot changes in scope or priority early and raise them.
• Prepare and run demos and acceptance sessions with the engineers.
• Keep client records current: contacts, agreements, open questions.

Connaissances

Dutch native

Professional English

Account management experience

Project coordination experience

Customer success experience

Technical understanding

Concise writing

Based in NL

Willing to travel

Description du poste

Ainur is an engineering and research firm in the Netherlands. We build and run software for our clients, and we are looking for an account manager who owns the relationship with them, from the first meeting to delivery.

The role

You are the day-to-day contact for the clients we work with. You join their meetings, keep the follow-up moving, plan the work together with the client and the engineering team, and make sure both sides know what happens next.

What you will do

• Join client meetings and lead the conversation where that helps.
• Send a written summary after each meeting: decisions, owners, dates.
• Plan cycles, reviews, releases and acceptance together with the client.
• Collect what the team needs from the client: content, access, decisions, approvals.
• Spot changes in scope or priority early and raise them.
• Prepare and run demos and acceptance sessions with the engineers.
• Keep client records current: contacts, agreements, open questions.

What we are looking for

• Native-level Dutch and professional English.
• A few years of experience as an account manager, project coordinator or customer success manager at a software company, agency or consultancy.
• At home in software projects: you can follow a technical discussion and explain a release or a scope change to a client.
• Clear, short writing.
• Based in the Netherlands and willing to travel to clients.

What we offer

• 24 to 40 hours a week, employed or freelance, to be agreed.
• Pay in line with the market and your experience.
• Remote by default, on site with clients when it matters.
• A small team, short lines, and a role you shape yourself.