2nd Line Support Specialist - Mobile Apps

Luscii

Netherlands

Remote

EUR 46,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Salary

Remote-first

Flexible setup

Job summary

Luscii, part of OMRON Digital Health, seeks a 2nd Line Support Specialist to ensure OMRON Connect remains reliable and accessible across EMEA. You will bridge business partners, support and engineering teams to investigate escalations, reproduce issues, and deliver clear, actionable tickets with full context.

You will work independently yet closely with colleagues in support, engineering, QA and product, prioritising and routing issues while keeping partners informed about incidents, known

Qualifications

4+ years of experience in 2nd line customer or technical support.
Experience working with customers, partners and distributors (B2B support).
Strong technical troubleshooting skills for mobile apps (iOS/Android).
Experience with ticketing tools such as Salesforce, Zendesk, HubSpot, Jira or similar, and can work with engineers using logs and context.

Responsibilities

Collaborate with business partners and 1st line support, handling escalations from investigation to resolution.
Troubleshoot OMRON Connect on iOS and Android (accounts, subscriptions, Bluetooth, measurements).
Reproduce issues and translate reports into clear, actionable tickets with technical context.

Skills

2nd line support

Escalation handling

Collaboration with partners

Mobile app troubleshooting

Ticketing tools

Technical context/logs

Clear communication

Dutch-English bilingual

Tools

Salesforce

Zendesk

HubSpot

Jira

Job description

You will work independently yet closely with colleagues in support, engineering, QA and product, prioritising and routing issues while keeping partners informed about incidents, known

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