2026-0052 Provision and On-going Support for AV&VTC Services (NS) - WED 10 Jun

EMW; Den Haag; On-site; EUR 40,000 - 60,000; Full time

Job summary

EMW is looking for an AV/VTC technician based in The Hague, NL, to provide first-level support for audio-visual services. You will ensure AV/VTC systems are operational and support installation projects.

The ideal candidate has a Bachelor's degree, 3-5 years of related experience, and valid NATO Secret clearance. This role requires strong troubleshooting skills and the ability to work independently and as part of a team.

Qualifications

• Minimum 3-5 years experience managing AV/VTC room systems.
• Proven experience as an AV/VTC technician.
• Knowledge of AV equipment and IT best practices.

Responsibilities

• Provide first-level AV & VTC services support.
• Troubleshoot and maintain AV/VTC systems.
• Act as a key member of the NATO Digital Workplace Centre.

Skills

Troubleshooting hardware, software, and network issues

Problem-solving

Communication

Interpersonal skills

Analytical skills

Education

Bachelor's degree in Computer Science or Information Technology

Tools

HP/Poly/Cisco systems

ITSM tools

Job description

Location & Terms

Location: The Hague, NL (100% onsite)

Employment Type: Full Time On-Site

Period of Performance: 13 July 2026 – 31 December 2026 (base). Options available until 31 December 2028.

Required Start Date: 13 July 2026

Security Clearance: NATO Secret

Responsibilities

• Provide first‑level support for AV & VTC services.
• Ensure audio‑visual and video‑teleconferencing systems in meeting, collaboration rooms, and auditoria are fully operational.
• Perform troubleshooting, conduct daily preventive readiness checks, and maintain incident records and operational logs.
• Support the installation of standard AV/VTC room systems.
• Provide user assistance before, during, and after meetings.
• Act as a key on‑site member of the NATO Digital Workplace Centre (NDWC) and Shared Workspace Group (SWG) to deliver reliable AV/VTC services.
• Participate in continuous service improvement initiatives and provide opportunities for process enhancements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred; equivalent experience and certifications acceptable).
• Minimum 3‑5 years experience managing AV/VTC room systems (HP/Poly/Cisco, PEXIP, etc.) and troubleshooting hardware, software, and network issues.
• Proven experience as an AV/VTC technician with familiarity in HP/Poly/Cisco and PEXIP Videoconferencing.
• Knowledge of AV equipment such as cameras, projectors, control processors, microphones, and video matrixes.
• Solid understanding of Active Directory, Group Policy, and Windows Update management.
• Experience with IT best practices (ITIL) and ITSM tools.
• Strong analytical, problem‑solving, communication, and interpersonal skills.
• Ability to work independently and as part of a team, prioritize tasks, and meet deadlines.
• Familiarity with IP networking fundamentals related to AV equipment.
• Level 3 English language proficiency according to NATO STANAG 6001 (or equivalent B2‑C1).
• Valid NATO Secret security clearance.
• Stable team composition with minimal rotation and Purchaser approval for personnel changes.
• Proper handling of PFE equipment and mandatory use of the ITSM system.
• Immediate escalation of blocking issues and minimization of end‑user impact.

Required Security Clearance

Valid NATO Secret security clearance is required.