Software Developer jobs in United States
Remote IT Support Engineer — Entry Level
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Remote IT Support Engineer — Entry Level
Job summary
A leading technology services firm is seeking an entry-level Remote Engineer (L1) to provide professional remote technical support. The role involves diagnosing and resolving technical issues pertaining to networking, collaboration tools, and end-user computing. Candidates should possess knowledge of networking protocols and a Bachelor's degree in IT or a related field, with basic experience in a service desk role preferred. The position supports hybrid working arrangements and offers opportunities for growth in a diverse environment.
Qualifications
- Basic experience in a service desk or helpdesk role providing IT support.
- Proficient in troubleshooting networking, collaboration, and end-user computing issues.
Responsibilities
- Provide technical assistance and support for networking and collaboration tools.
- Troubleshoot and resolve issues related to operating systems and applications.
- Document incidents and resolutions in the service desk ticketing system.
- Collaborate with IT support teams to resolve complex issues.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.