Workday Product Owner

Azelis; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia seeks a seasoned HRIS Product Owner to own Workday HCM configurations and related HR technology within a global HRIS landscape.

You will maintain the product vision, backlog, and roadmap while collaborating with Group and Regional HR teams to deliver scalable, compliant solutions. The role emphasizes incident resolution, data governance, and cross‑functional delivery.

Qualifications

• Education / Qualifications - Bachelor's or master's degree in Human Resources, Information Systems, Business Administration or a related discipline.

Responsibilities

• Act as the functional owner for assigned Workday product areas and related HR technology capabilities within the agreed global HRIS landscape.
• Maintain the product vision, backlog, priorities and improvement roadmap in alignment with the Global HRIS strategy.
• Lead or perform functional configuration for approved Workday enhancements and process changes.
• Partner with Group and Regional HR stakeholders to understand needs and identify scalable solutions.
• Own functional resolution of incidents, defects and service requests within assigned product areas, including root-cause analysis and corrective action.

Skills

Product ownership

Stakeholder management

Structured problem solving

Clear communication

Global/ multi-time zone collaboration

Attention to detail

Accountability and ownership

Education

Bachelor's or Master's in HR/IS/Business Admin

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• • Act as the functional owner for assigned Workday product areas and related HR technology capabilities within the agreed global HRIS landscape.
• • Maintain the product vision, backlog, priorities and improvement roadmap in alignment with the Global HRIS strategy.
• • Prioritise enhancements, defects and continuous improvement opportunities based on business value, user impact, risk and delivery capacity.
• • Ensure product decisions align with global HR policies, process standards, data governance, security principles and the agreed HRIS architecture.
• • Maintain appropriate primary and secondary product coverage across the team to support continuity when ownership rotates.

Functional Solution & Configuration

• • Partner with Group and Regional HR stakeholders to understand needs, challenge requirements constructively and identify scalable solutions.
• • Translate business requirements into clear functional specifications, process designs, acceptance criteria and configuration approaches.
• • Evaluate solution options and balance global standardisation with legitimate local business or regulatory requirements.
• • Lead or perform functional configuration for approved Workday enhancements and process changes.
• • Assess cross-product, reporting, integration, security and data impacts before recommending changes.
• • Maintain configuration documentation, solution decisions, functional specifications and operational knowledge materials.

Product Operations & Continuous Improvement

• • Own functional resolution of incidents, defects and service requests within assigned product areas, including root-cause analysis and corrective action.
• • Provide expert support for complex issues escalated from Regional HR, HR operations, IT or service-desk teams.
• • Monitor recurring issues and user pain points and convert appropriate findings into backlog items or process improvements.
• • Identify opportunities to simplify, standardise and automate HR processes through effective use of Workday and connected technologies.
• • Identify and manage product technical debt and recurring process or system issues, proposing sustainable solutions.

Release, Testing & Change Management

• • Assess functional impacts of Workday releases and planned system changes and identify required configuration, testing, documentation and communications.
• • Coordinate functional testing, regression testing, user acceptance testing and business readiness for releases and enhancements.
• • Ensure changes are appropriately reviewed, approved, tested, documented and communicated before production deployment.
• • Validate post‑release outcomes and coordinate resolution of defects or unexpected impacts.

Data, Security & Integrations

• • Monitor data quality within assigned product areas and support controls that improve accuracy, completeness, consistency and timeliness.
• • Partner with reporting and analytics colleagues to ensure product structures and data support reliable workforce reporting and insights.
• • Support functional definition, testing and validation of integrations between Workday and connected business systems.
• • Apply agreed security, access and segregation‑of‑duties principles and support access reviews, audit requests and remediation activities.
• • Assess downstream reporting, integration and compliance impacts when product configuration, organisational structures or processes change.

Stakeholder & Delivery Partnership

• • Build effective working relationships with Group HR, Regional HR, HR process owners, IT, reporting and analytics teams and external partners.
• • Act as a trusted product advisor, explaining system capabilities, limitations and trade‑offs in practical business language.
• • Manage stakeholder expectations by communicating priorities, delivery status, risks, dependencies and decisions clearly.
• • Lead or contribute to assigned HRIS workstreams within global projects, acquisitions, organisational changes and transformation initiatives.
• • Work with vendors and implementation partners to resolve issues and deliver agreed outcomes, ensuring clear requirements, acceptance criteria and knowledge transfer.
• • Support user adoption through practical guidance, knowledge materials and training where relevant.

Skills

Leadership & Core Skills

• • Product ownership mindset with the ability to balance user needs, business value, risk, technical constraints and global consistency.
• • Strong stakeholder management, influencing and facilitation capability across functions, regions and cultures.
• • Structured problem‑solving, sound judgement and attention to detail.
• • Clear communication and ability to translate technical topics into practical business language.
• • Customer focus, accountability, ownership and continuous improvement mindset.
• • Ability to manage competing priorities in a global, multi‑time‑zone environment.
• • High integrity and discretion when handling sensitive employee information.
• • Collaborative mindset and willingness to rotate ownership and provide cross‑product support.

Technical & Functional Skills

• • Strong hands‑on functional experience with Workday HCM configuration and business processes.
• • Product backlog management, requirements analysis, process design and functional solution design.
• • System testing, release management, change control and deployment practices.
• • HR data governance, data quality and audit controls.
• • Understanding of Workday security, role‑based access and segregation‑of‑duties principles.
• • HR system integrations and downstream reporting or data impact assessment.
• • Incident investigation, root‑cause analysis and functional issue resolution.
• • User support, training and knowledge management capability.
• • Project delivery and vendor or implementation partner coordination.

Key requirements

• • Education / Qualifications - Bachelor's or master's degree in Human Resources, Information Systems, Business Administration or a related discipline.
• • Experience - At least 5 years of progressive experience in HRIS, HR technology, Workday or HR process roles, preferably within an international organisation.
• • Workday Expertise - Proven hands‑on functional experience with Workday HCM, including configuration, business processes, testing and production support.
• • Functional Delivery - Proven ability to translate business requirements into practical system solutions and successfully deliver enhancements from analysis through deployment.
• • Product Ownership - Experience managing a product, capability, application area or functional domain through prioritisation, backlog management, continuous improvement and stakeholder engagement.
• • Data & Technology - Experience working with HR data, integrations, security, reporting, release management and system governance.
• • Stakeholder & Project Delivery - Ability to manage multiple priorities and work effectively with Group HR, Regional HR, IT and external partners.
• • Global Mindset - Experience working across countries, cultures and time zones, with the ability to distinguish global standards from genuine local requirements.