Senior WFM Strategist: Forecasting & Real-Time Optimization

Klook; Kuala Lumpur; On-site; MYR 55,800 - 89,280; Full time

Job summary

A leading travel and services platform is seeking a Senior Workforce Management Analyst in Kuala Lumpur to drive end-to-end workforce planning across multiple channels. The role involves developing forecasts, managing real-time performance, and collaborating with teams to improve workforce strategies. The ideal candidate has at least 2 years of experience in relevant roles with strong analytical and communication skills. This position offers an opportunity to make impactful decisions in a dynamic environment.

Qualifications

• At least 2 years of experience as a Real-Time Analyst, WFM, or any related role.
• Strong mathematical, statistical, and analytical skills.
• Proficient in Microsoft/G-Suite applications.

Responsibilities

• Develop forecasts and perform capacity planning.
• Drive workforce optimization across scheduling and staffing efficiency.
• Monitor real-time performance and execute intraday actions.
• Provide workforce reporting and insights for decision-making.

Skills

Mathematical skills

Statistical skills

Analytical skills

Organizational skills

Communication skills

Interpersonal skills

Attention to detail

Education

Bachelor's degree or above

Tools

Microsoft Excel

Google Sheets

Excel VBA

Job description

A leading travel and services platform is seeking a Senior Workforce Management Analyst in Kuala Lumpur to drive end-to-end workforce planning across multiple channels. The role involves developing forecasts, managing real-time performance, and collaborating with teams to improve workforce strategies. The ideal candidate has at least 2 years of experience in relevant roles with strong analytical and communication skills. This position offers an opportunity to make impactful decisions in a dynamic environment.