Wellness Center Front Desk & VIP Concierge

HireHub; Kuala Lumpur; On-site; MYR 33,000 - 51,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Medical and Hospitalisation Leave

EIS

Medical Insurance

Training Provided

Allowance Provided

Job summary

Our Client, a healthcare and wellness-focused centre in Kuala Lumpur, seeks a front desk receptionist to welcome members, manage arrivals, and coordinate with the team to ensure a seamless experience for premium clients. You will handle appointments, respond to calls and messages, process payments, maintain accurate records, and support VIP guests with personalised service in a polished reception area.

Fluent in English and Bahasa Malaysia, willing to work a six-day rotating schedule including

Qualifications

• Previous face-to-face customer service experience.
• Strong interpersonal, communication and telephone skills.
• Highly organised, composed under pressure and attentive to detail.
• Comfortable handling payments and financial transactions accurately.
• Competent with computers, appointment/booking systems and basic spreadsheets.
• Professional, polished and well presented.
• Fluent in English and Bahasa Malaysia.
• Comfortable working a six-day rotating schedule, including weekends.

Responsibilities

• Welcome members and guests, manage arrivals and departures, and ensure smooth handovers to the appropriate team.
• Serve as the main point of contact for premium members, providing personalised assistance and follow-up.
• Manage the appointment schedule, including bookings, rescheduling, cancellations, confirmations and waitlists.
• Respond promptly to calls, WhatsApp, walk-ins and online enquiries.
• Record all enquiries accurately, identify potential leads and refer qualified prospects to the relevant membership team.
• Send appointment reminders and communicate any pre-visit requirements or preparation instructions.
• Coordinate member flow between consultation, treatment and recovery areas to minimise waiting times.
• Handle payments, deposits, receipts and invoices, including daily cash and payment terminal reconciliation.
• Keep member profiles, contact information and appointment records accurate and up to date.
• Coordinate closely with doctors, nurses, therapists and consultants regarding schedules, delays and VIP arrivals.
• Maintain a polished, welcoming and well-organised reception, lounge and member environment.
• Provide additional preparation and personalised support for VIP members and guests.
• Manage initial customer complaints professionally, resolving issues within authority and escalating appropriately when required.
• Monitor front office supplies, retail displays, promotional materials, couriers and deliveries.

Skills

Customer service

Interpersonal skills

Telephone skills

Organisation

Payment handling

Basic IT skills

Professional appearance

English & Malay

Rotating schedule

Tools

Booking systems

Spreadsheets

Job description

Our Client, a healthcare and wellness-focused centre in Kuala Lumpur, seeks a front desk receptionist to welcome members, manage arrivals, and coordinate with the team to ensure a seamless experience for premium clients. You will handle appointments, respond to calls and messages, process payments, maintain accurate records, and support VIP guests with personalised service in a polished reception area.

Fluent in English and Bahasa Malaysia, willing to work a six-day rotating schedule including