Warehouse QC Auditor & SOP Optimizer

TT Freight Group Sdn Bhd; Klang City, Port Klang; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

SOCSO

EIS

Public Holidays

Replacement Holidays

Allowances

Job summary

TT Freight Group Sdn Bhd is seeking a Quality Control Officer to perform SOP compliance audits across warehouse and delivery operations in Malaysia. You will conduct spot checks, investigate discrepancies, review CCTV and POD records, and prepare non-compliance reports with corrective actions.

The role requires Mandarin language ability to communicate with Mandarin-speaking clients and the capacity to work independently under pressure.

Qualifications

• Minimum 1–2 years in warehouse, logistics, audit or related operation.
• Ability to write clear and simple reports.
• Able to work independently and handle pressure.
• Responsible, fair and honest.
• Mandarin speaking ability to communicate with Mandarin-speaking clients.

Responsibilities

• Conduct SOP compliance audits for warehouse and delivery operations.
• Perform spot checks on receiving, sorting, loading, delivery, and POD processes.
• Investigate cargo damage, missing cargo, wrong delivery, and customer complaints.
• Review CCTV, system records, photos, POD, and handover documents.
• Prepare Non-Compliance Reports and corrective action follow-up.
• Work with department heads to reduce repeated mistakes.
• Submit weekly QC audit reports to management.
• Propose SOP improvements when necessary.
• Check incoming cargo condition, quantity, label, and photos.
• Monitor sorting, storage, and loading processes.
• Ensure cargo is loaded correctly according to driver, route, and delivery list.
• Check damaged cargo, missing cargo, wrong sorting, and abnormal cargo.
• Report warehouse operation issues to QC Manager.
• Ensure warehouse cleanliness, safety, and proper cargo arrangement.
• Monitor driver handover, POD, and delivery-related issues.

Skills

Mandarin

Report writing

Independent work

Job description

TT Freight Group Sdn Bhd is seeking a Quality Control Officer to perform SOP compliance audits across warehouse and delivery operations in Malaysia. You will conduct spot checks, investigate discrepancies, review CCTV and POD records, and prepare non-compliance reports with corrective actions.

The role requires Mandarin language ability to communicate with Mandarin-speaking clients and the capacity to work independently under pressure.