waiter/waitress

J.Xuan Kitchen 佳轩中餐厅; Johor Bahru; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Staff meals

Career development

Training provided

Employee discounts

Job summary

J.Xuan Kitchen 佳轩中餐厅 seeks enthusiastic Waiters/Waitresses for a full-time role at Setia Tropika, Johor. You will be the face of the restaurant, delivering exceptional service and ensuring guest satisfaction throughout dining experiences.

You will greet guests, take orders, and coordinate with kitchen and bar staff. The ideal candidate has hospitality experience, strong communication, and a passion for service excellence.

Qualifications

• Customer service and hospitality skills essential.
• Excellent communication in a professional manner.
• Strong attention to detail when taking orders and processing payments.

Responsibilities

• Greet guests and seat them according to restaurant procedures.
• Present menus and provide recommendations on food and beverages.
• Take accurate orders and relay to kitchen and bar staff.
• Deliver orders promptly and maintain presentation standards.
• Process payments accurately using POS and handle cash/card transactions.

Skills

Customer service

Communication

Attention to detail

Multitasking

Reliability

Punctuality

Flexibility

Food safety knowledge

Bilingual - English Mandarin

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

J.Xuan Kitchen 佳轩中餐厅 is seeking enthusiastic and professional Waiters/Waitresses to join our hospitality team at our Setia Tropika Johor location. This is a full-time position where you will be the face of our restaurant, delivering exceptional service to our valued guests. As a Waiter/Waitress, you will play a crucial role in creating memorable dining experiences and ensuring customer satisfaction is at the heart of everything we do. Your dedication to service excellence will directly contribute to the success and reputation of our establishment.

What you’ll be doing

• Greeting guests warmly upon arrival and seating them at appropriate tables in accordance with restaurant procedures
• Presenting menus and providing knowledgeable recommendations about our food and beverage offerings
• Taking accurate food and drink orders from customers and communicating them clearly to the kitchen and bar staff
• Delivering food and beverages promptly to tables whilst ensuring presentation standards are maintained
• Checking in with guests throughout their meal to ensure satisfaction and address any concerns or requests
• Processing payments accurately using the point-of-sale system and handling cash or card transactions professionally
• Maintaining cleanliness and organisation of dining areas, tables, and service stations throughout your shift
• Setting and resetting tables according to restaurant standards before and after each service
• Assisting with special requests and accommodating dietary requirements or preferences where possible
• Working collaboratively with kitchen and bar staff to ensure smooth service operations
• Adhering to health and safety regulations and food handling standards

What we’re looking for

• Previous experience as a Waiter/Waitress or in a similar customer-facing hospitality role is preferred
• Strong communication skills with the ability to interact courteously and professionally with diverse guests
• Excellent attention to detail and accuracy when taking orders and processing transactions
• Physical ability to stand for extended periods and carry plates, trays, and beverages safely
• Knowledge of food and beverage service standards and etiquette
• Ability to work efficiently in a fast-paced environment and manage multiple tables simultaneously
• Positive attitude, patience, and genuine enthusiasm for providing outstanding customer service
• Reliability and punctuality with a strong work ethic
• Willingness to work flexible shifts including evenings, weekends, and public holidays as required
• Basic understanding of food allergies and dietary requirements is advantageous
• Fluency in English and Mandarin Chinese is preferred to serve our diverse clientele effectively

What we offer

• Competitive salary and performance-based incentives
• Full-time employment with stable working hours and a structured schedule
• Staff meals provided during shifts
• Opportunities for career development and advancement within the hospitality industry
• Training and support to develop your service and interpersonal skills
• A dynamic and inclusive work environment where teamwork is valued
• Employee discounts on dining and beverages

About us

J.Xuan Kitchen 佳轩中餐厅 is a respected Chinese restaurant located in Setia Tropika Johor, dedicated to providing authentic cuisine and exceptional dining experiences. We pride ourselves on our commitment to quality food, attentive service, and creating a welcoming atmosphere for every guest. Our team is passionate about hospitality, and we believe that outstanding service is the foundation of a memorable meal. We are seeking committed individuals who share our values of excellence, professionalism, and customer care.