VP - Processing

HSBC Holdings plc; Kuala Lumpur; Hybrid; MYR 400,000 - 800,000; Full time

Job summary

HSBC Holdings plc in Kuala Lumpur is seeking a senior leader to run Clearing and Settlements operations within Global Capability Network. You will manage a ~40-strong team, own risk and control, and partner with onshore hubs across the UK and Europe to deliver a consistent operating model.

The role requires strong custody operations expertise, regional collaboration, and a proven track record in process improvement and budget oversight. A hybrid work arrangement is offered.

Qualifications

• Must demonstrate leadership of an operations function with substantial team size.
• Strong risk/control mindset with ability to drive remediation actions.
• Experience coordinating with multiple regional stakeholders and hubs.

Responsibilities

• Lead Custody Clearing and Settlements operations in Kuala Lumpur for UK/Europe clients.
• Drive process improvements to enhance productivity and resource use.
• Set and track KPIs and KRIs; provide actionable performance insights.
• Maintain strong risk and control framework; escalate and remediate issues.
• Ensure compliance with UK FCA CASS, Dodd-Frank, EMIR/MiFID and related rules.
• Oversee change delivery and governance; communicate with stakeholders.
• Develop leadership in the management team and drive continuous improvement.
• Monitor costs vs plan, including headcount and infrastructure budgets.

Skills

Custody operations leadership

Risk & control

Stakeholder management

Budget management

Process improvement

Shift flexibility (UK/Europe)

Education

Bachelor’s degree in Finance/Business/Accounting

Tools

Regulatory systems

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188

Brand: HSBC

Area of Interest: Investment Banking, Markets, and Research

Role Workstyle: Hybrid Worker

Date: 19 Oct 2026

You’ll lead a Clearing and Settlements operations organisation in HSBC’s Global Capability Network in Kuala Lumpur, supporting critical Markets and Securities Services activities across Direct Custody and Settlements and Global Custody. The role combines leadership of a sizeable team (c. 40 full-time employees) with ownership of risk and control, service delivery, and continuous improvement. You’ll also partner closely with onshore hubs and global stakeholders, particularly across the UK and Europe, to deliver a consistent and high-quality operating model.

What you’ll do:

• Lead Custody Clearing and Settlements operations in Kuala Lumpur, overseeing teams supporting Direct Custody and Settlements and Global Custody for UK and Europe.
• Drive process improvement initiatives to streamline operations, enhance productivity, and optimise resource utilisation.
• Establish and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), providing actionable performance insights.
• Deliver a strong risk and control framework, driving identification, escalation, and remediation of control weaknesses and operational risks.
• Ensure adherence to relevant regulatory requirements (including UK FCA Client Assets Sourcebook or CASS, Dodd-Frank Act, European Market Infrastructure Regulation, and Markets in Financial Instruments Directive).
• Manage change delivery and implementation of process and control enhancements, ensuring effective stakeholder communication and governance.
• Lead, coach, and develop the management team and wider organisation, building capability and a culture of continuous improvement.
• Manage costs versus plan, including effective oversight of budgets related to headcount and supporting infrastructure.

What you will need to succeed in the role:

• Strong understanding of Custody Clearing and Settlement operations.
• Proven capability to lead and manage an operations function, including responsibility for staffing decisions and team development (c. 40 full-time employees in this role).
• Strong risk, control, and exception management capability, including escalation and remediation of issues.
• Experience working with stakeholders across multiple regions, particularly the UK and Europe, and ability to operate effectively in a virtual global team.
• Ability to shape and execute onshore and offshore operating models in line with global standards and agreed process flows.
• Strong communication skills, with the ability to manage local and international relationships across an organisation.
• Budget management capability, including monitoring costs versus targets and driving efficiencies.
• Flexibility to work the UK shift, with potential rotation to Asia or Middle East and North Africa shifts if required.

What additional skills will be good to have?

• Experience partnering with Audit and Compliance to resolve audit findings and deliver sustainable corrective actions.
• Familiar working knowledge of relevant technology used within Custody Operations environments.
• Ability to deliver non-technology-led efficiency improvements("quick wins") that reduce processing cost and marginal support effort.
• Experience establishing governance and reporting mechanisms to monitor delivery and manage risks/issues.
• Track record of supporting market-led and business-led initiatives across hubs and regions.
• Strong relationship management skills to support client service operating models and stakeholder engagement.