VP, Digital Asset Custody Operations Lead

Citi; Kuala Lumpur; On-site; MYR 500,000 - 800,000; Full time

Job summary

Citi in Malaysia seeks a Vice President to lead Digital Asset Custody Operations, driving end-to-end processing, governance, and risk controls across cross-functional teams. You will oversee AVPs and Analysts, ensuring secure, scalable operations and a high-quality client experience.

The role demands deep crypto knowledge, strong leadership, and the ability to align operational excellence with regulatory requirements in a fast-growing digital assets space.

Qualifications

• 10 - 14+ years of relevant custody experience and at least 4 years of leadership experience in digital operations, technology, or financial services, directly focused on digital assets, blockchain, or distributed ledger technologies.
• Proven ability to design and scale complex operational processes in a highly regulated environment, with experience in back-office, settlement, and reconciliation.
• Strong regulatory knowledge of digital assets globally and ability to translate regulations into operational requirements.

Responsibilities

• Direct the daily operations of the digital asset custody team, establishing world-class standards for transaction execution across networks.
• Manage and develop a team with a culture of accountability, collaboration, and operational excellence.
• Serve as senior escalation point for complex settlement exceptions, blockchain transaction failures, and reconciliation issues.
• Own the implementation and adherence to risk and control frameworks, ensuring regulatory compliance.
• Collaborate with technology and product teams to design automation, workflow improvements, and enhanced reporting.
• Act as SME for blockchain-based settlements and advise on impacts of new products and regulatory developments.
• Partner with the Head of Digital Asset Operations on strategic initiatives including migrations and new product rollouts.
• Maintain governance and documentation standards for procedures, risk assessments, and contingency plans.
• Monitor metrics, SLAs, and KPIs to maintain and improve service levels.
• Operate within a 24/7 shift model to ensure continuous coverage.

Skills

Leadership

Stakeholder management

Crypto/blockchain knowledge

Job description

Citi in Malaysia seeks a Vice President to lead Digital Asset Custody Operations, driving end-to-end processing, governance, and risk controls across cross-functional teams. You will oversee AVPs and Analysts, ensuring secure, scalable operations and a high-quality client experience.

The role demands deep crypto knowledge, strong leadership, and the ability to align operational excellence with regulatory requirements in a fast-growing digital assets space.