Digital Asset Custody Operations Analyst

Citi; Kuala Lumpur; Hybrid; MYR 78,000 - 134,000; Full time

Job summary

Citi in Kuala Lumpur is seeking an Analyst to monitor and settle digital asset transactions, reconciling records and ensuring compliance with SLAs and SOPs. The role requires prior settlements experience and knowledge of blockchain workflows, with shift-based coverage in a 24/7 environment.

You will maintain logs, support audits, and coordinate with control teams to resolve discrepancies, contributing to operational efficiency and risk management in a fast-paced setting.

Qualifications

• 1–3 years in settlements or reconciliations (financial services or digital asset environment).
• Exposure to blockchain transactions or digital asset custody platforms is preferred.
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance
• Understanding of blockchain fundamentals (wallets, private/public keys, token standards).
• Proficiency in Microsoft Excel for operational reporting and reconciliations.

Responsibilities

• On-Chain Confirmation: Monitor blockchain explorers to confirm settlement completion within required timeframes.
• Reconciliation: Compare on-chain transaction records with internal custody and settlement systems to identify and elevate breaks within defined cut off windows.
• Exception Handling: Investigate failed, delayed, or mismatched settlements and elevate to checkers or supervisors per protocol.
• Audit & Documentation: Maintain accurate transaction logs, settlement reports, and audit trails in accordance with policy.
• Operational Coordination: Work with internal control teams and blockchain support staff to resolve operational discrepancies.
• Process Adherence: Ensure all settlement activities align with defined SLAs, regulatory requirements, and internal SOPs.
• Continuous Improvement: Identify recurring manual touchpoints and operational bottlenecks, actively proposing SOP enhancements and workflow fixes.
• Shift Handover Rigor: Maintained disciplined end-of-shift logging and ensure seamless transition of pending transactions.

Skills

Settlements

Reconciliations

Blockchain exposure

Excel

Attention to detail

Communication

Education

Bachelor's Degree in Business/Accounting/Finance

Tools

Excel

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Officer, Securities & Derivatives Analyst 2 - C10 - Hybrid (Internal Job : Securities and Derivatives Processing) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Analyst will be responsible for monitoring and ensuring settlement of transactions for digital assets on blockchain networks, ensuring all activities are completed within defined cut-offs, security guidelines, and operational controls. The role demands precision, adherence to standard operating procedures, and the ability to work in a continuously evolving environment. Prior experience in settlements and reconciliations is required. Knowledge of blockchain or digital asset workflows will be an advantage.

The Digital Asset Custody Operations team executes and monitors transactions across multiple blockchain protocols for institutional clients. The function ensures timely completion of asset transfers, proper recording of settlement details, and reconciliation between on-chain balances and internal systems. This role is focused on exception handling within a regulated environment. This role operates within a 24/7 shift model to ensure continuous operational coverage.

• On-Chain Confirmation: Monitor blockchain explorers to confirm settlement completion within required timeframes, including checks on transaction details as required.
• Reconciliation: Compare on-chain transaction records with internal custody and settlement systems to identify and elevate breaks within defined cut off windows.
• Exception Handling: Investigate failed, delayed, or mismatched settlements and elevate to checkers or supervisors per protocol.
• Audit & Documentation: Maintain accurate transaction logs, settlement reports, and audit trails in accordance with policy.
• Operational Coordination: Work with internal control teams and blockchain support staff to resolve operational discrepancies.
• Process Adherence: Ensure all settlement activities align with defined SLAs, regulatory requirements, and internal SOPs.
• Continuous Improvement: Identify recurring manual touchpoints and operational bottlenecks, actively proposing SOP enhancements and workflow fixes.
• Shift Handover Rigor: Maintained disciplined end-of-shift logging and ensure seamless transition of pending transactions.

As a successful candidate, you’d ideally have the following skills and exposure:

• 1–3 years in settlements or reconciliations (financial services or digital asset environment).
• Exposure to blockchain transactions or digital asset custody platforms is preferred.
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance
• Understanding of blockchain fundamentals (wallets, private/public keys, token standards).
• Proficiency in Microsoft Excel for operational reporting and reconciliations.
• High accuracy and attention to detail in transaction processing.
• Ability to work in fast-paced environment with continuously evolving landscape.
• Strong problem-solving skills for settlement exceptions.
• Effective communication for clear escalation and status reporting.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Family Group

Operations - Transaction Services

Job Family

Securities and Derivatives Processing

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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