Visual Merchandising & Customer Experience Lead

Ikano-Retail; Petaling Jaya; On-site; MYR 78,000 - 112,000; Full time

Job summary

IKEA Malaysia is seeking a Visual Merchandising/Activity Manager to lead a high-performing team, turn insights into engaging range presentations, and bring the IKEA identity to life in a local market.

You will translate customer needs into inspiring solutions, ensure our displays are affordable and commercially effective, and collaborate across functions to deliver a seamless shopping journey that strengthens the IKEA brand.

Qualifications

• Experience in Visual Merchandising, Commercial Display, or a related field.
• Passion for home furnishing, interior design, retail, and visual communication.
• Ability to transform large retail spaces into engaging environments using layouts and architectural elements.
• Strong commercial mindset with focus on business goals.

Responsibilities

• Lead and develop a high‑performing Visual Merchandising/Activity team.
• Translate local market needs into inspiring range presentations.
• Ensure range presentation is engaging, affordable, and reflects diverse lifestyles.
• Drive commercial growth through effective store layouts and visuals.
• Collaborate with the Com & In team and other functions to share insights.

Skills

Visual Merchandising

Commercial Display

Team Leadership

Retail Experience

Job description

IKEA Malaysia is seeking a Visual Merchandising/Activity Manager to lead a high-performing team, turn insights into engaging range presentations, and bring the IKEA identity to life in a local market.

You will translate customer needs into inspiring solutions, ensure our displays are affordable and commercially effective, and collaborate across functions to deliver a seamless shopping journey that strengthens the IKEA brand.