Virtual Assistant Nurse

Summitnext; Kuala Lumpur; Remote; MYR 45,000 - 89,000; Full time

Job summary

A healthcare service provider is seeking a highly proficient English-speaking Registered Nurse to work as a Virtual Assistant. The role involves managing initial patient enquiries, conducting basic triage, and coordinating care pathways. Ideal candidates will have strong communication skills, a commitment to patient care, and the ability to work independently in a remote setting. Candidates must possess current AHPRA registration and proficiency in clinical assessments.

Qualifications

• Proven experience in a clinical nursing role with strong assessment and triage skills.
• Technical proficiency with computers, phone systems, and practice management software.
• Access to a reliable high-speed internet connection and a dedicated workspace.

Responsibilities

• Conduct initial assessments of patient enquiries, symptoms, and concerns.
• Document patient interactions in the practice management system.
• Schedule and coordinate appointments, referrals, and follow-ups.

Skills

Fluent command of written and spoken English

Strong assessment and triage skills

Comfortable using computers and practice management software

Remote work capability

Education

Current and unrestricted registration as a Registered Nurse (RN)

Tools

Practice management software

Job description

Position Summary

We are looking for a highly proficient English-speaking Registered Nurse to serve as a Virtual Assistant. The primary responsibility will be to manage initial patient enquiries via phone and electronic communication, conduct basic triage, provide professional health information, and coordinate care pathways. This role is ideal for a nurse who excels in communication, can work independently in a remote setting, and is passionate about delivering exceptional patient care virtually.

Key Responsibilities

• Patient Communication & Triage:
  • Conduct initial assessments of patient enquiries, symptoms, and concerns using established clinical protocols.
  • Determine the urgency of patient needs and direct them to the appropriate service (e.g., GP appointment, urgent care, emergency services).
• Administrative & Clinical Support:
  • Document all patient interactions accurately and comprehensively in the practice management system.
  • Schedule and coordinate appointments, referrals, and follow-ups as required.
  • Address general administrative queries related to services, processes, and paperwork.
• Compliance & Professionalism:
  • Practice within the full scope of your nursing qualifications and in accordance with AHPRA standards and guidelines.
  • Participate in ongoing training and maintain all necessary professional registrations and certifications.

Essential Qualifications & Skills

• Mandatory:
  • Language Proficiency: Fluent command of written and spoken English with a clear, articulate, and professional phone manner.
  • Clinical Experience: Proven experience in a clinical nursing role with strong assessment and triage skills.
  • Technical Proficiency: Comfortable using computers, phone systems, and practice management software. Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
• Highly Desirable:
  • AHPRA Registration: Current and unrestricted registration as a Registered Nurse (RN) with the Australian Health Practitioner Regulation Agency.
  • Experience in telehealth, remote patient monitoring, or virtual care.