VIP Client Success Manager (CX)

SOCOE SDN. BHD.; Kuching; On-site; MYR 60,000 - 80,000; Full time

Job summary

SOCOE SDN. BHD. in Malaysia seeks an experienced CX Account Manager to be the trusted contact for a portfolio of premium clients.

You will understand their business, build strong relationships, and proactively resolve issues to prevent disruptions. This is a service role focused on client success, not sales. You will communicate clearly with senior executives, own problems, and turn client needs into effective technical setups using available tools.

Qualifications

• At least 2 years in customer experience or client service on premium/B2B accounts.
• Confident and polished with senior executives in difficult conversations.
• Keep clients informed proactively; own issues and drive fixes.
• Turn client needs into effective technical setups with available tools.
• Finish what you start and maintain high personal standards.
• Curious, eager to learn, and receptive to feedback.
• Team player who supports colleagues and celebrates wins.
• Comfortable with help desk and task management tools; analyze trends and risks.

Skills

Customer experience

Key account management

Executive communication

Problem solving

Data analysis

Team player

Education

Business/IT degree

Tools

Help desk tools

Task management tools

Job description

SOCOE SDN. BHD. in Malaysia seeks an experienced CX Account Manager to be the trusted contact for a portfolio of premium clients.

You will understand their business, build strong relationships, and proactively resolve issues to prevent disruptions. This is a service role focused on client success, not sales. You will communicate clearly with senior executives, own problems, and turn client needs into effective technical setups using available tools.