Vendor Operations & Implementation Specialist

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; Presencial; MYR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Miscellaneous allowance

Monthly Incentive

Free Oversea Convention

Descripción de la vacante

Zurich Life Insurance Malaysia Berhad in Kuala Lumpur is seeking a pragmatic Operations Analyst to administer vendor contracts and monitor performance against KPIs and SLAs. You will coordinate with outsourced providers, resolve issues, and support UAT, testing, and implementation of new processes.

You will translate business needs into functional specs, prepare reports, and collaborate with operations, IT, and compliance to drive service improvements. Strong Excel and Power BI skills are a plus.

Formación

• Minimum 2-3 years of experience in operations, service delivery or vendor coordination.
• Experience with outsourced service providers or vendor-managed environments is an advantage.
• Strong ability to translate business needs into practical solutions.

Responsabilidades

• Maintain effective vendor relationships and monitor performance against KPIs and service levels.
• Manage day-to-day operational matters and escalations for outsourced services.
• Resolve operational issues promptly through structured analysis and coordination with stakeholders.
• Coordinate and manage user acceptance testing (UAT) and implementation activities.
• Prepare management reports and dashboards on operational performance and outcomes.

Conocimientos

Vendor management

Operations coordination

Data analysis

Stakeholder management

Power BI

Excel

Educación

Bachelor’s degree in business administration or operations management

Herramientas

Power BI

Microsoft Excel

Power Automate

Descripción del empleo

Zurich Life Insurance Malaysia Berhad in Kuala Lumpur is seeking a pragmatic Operations Analyst to administer vendor contracts and monitor performance against KPIs and SLAs. You will coordinate with outsourced providers, resolve issues, and support UAT, testing, and implementation of new processes.

You will translate business needs into functional specs, prepare reports, and collaborate with operations, IT, and compliance to drive service improvements. Strong Excel and Power BI skills are a plus.