[Urgent Hiring] Mandarin Customer Service - Chat & Email support

TDCX Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Incentive & Bonus

Commission Plan

Job summary

TDCX Malaysia is hiring a customer support associate to assist customers via live chat and email, identify needs, research issues, and deliver strategic solutions that resolve queries on first contact.

You will maintain strong follow-up with service partners and internal teams, contribute to ISO9001 and ISO18295-1 quality management, and strive for excellent customer satisfaction. Fluency in English and Mandarin, a diploma or bachelor’s degree, and the ability to work in shifts are required.

Qualifications

• Diploma or Bachelor's degree in any field.
• Proficient in English and Mandarin communication.
• Experience in customer support or BPO is a plus.

Responsibilities

• Handle customer inquiries via live chat and email.
• Identify customer needs and provide strategic solutions to resolve issues on first contact.
• Maintain follow-up with service partners and internal teams to ensure case closure.
• Provide feedback to improve tools, resources, procedures and guidelines.

Skills

Communication

Multitasking

Time management

English

Mandarin

Education

Diploma

Bachelor

Job description

Provide excellent support experience to customers via all relevant Live chat and Email channels.

Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Build sustainable relationships and engage customers by taking the extra mile

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Any other duties and responsibilities that may be assigned to you by the management from time to day, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma and Bachelor in any field.

Preferable with 1 years of working experience in the related field

Possesse strong time management skills and motivated to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Able to work shift

Excellent verbal and written communication skills in both English and Mandarin

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le

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