Fraud Operations & AML/CFT Screening Executive (24X7)

Boost Holdings Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Boost Holdings Sdn Bhd in Kuala Lumpur seeks a Fraud Operations & AML/CFT Screening Executive to support 24x7 onboarding and monitoring processes. You will conduct name screening, CDD/EDD, and investigate potential red flags, escalating as needed to maintain regulatory compliance.

You will work with screening systems, maintain audit-ready documentation, and contribute to process improvements, automation, and timely decision-making in a fast-paced banking environment.

Qualifications

• Strong analytical, investigative, and problem-solving capabilities.
• Excellent verbal communication, active listening, and customer management skills.
• High attention to detail, accountability, and sound decision-making ability.

Responsibilities

• Conduct name screening against internal and external watchlists and sanctions lists.
• Perform CDD and EDD in accordance with regulatory requirements.
• Assess customer risk profiles and identify red flags and fraud indicators during onboarding.
• Escalate suspicious or high-risk cases with rationale and documentation.
• Conduct inbound/outbound calls to verify information and investigate suspicious activities.
• Ensure adherence to AML/CFT and fraud risk management policies and regulatory requirements.
• Maintain documentation and audit trails for screening decisions and investigations.
• Utilize screening systems and fraud monitoring tools to perform investigations and risk assessments.
• Identify opportunities to automate and improve processes.

Skills

Analytical thinking

Investigative skills

Communication skills

Attention to detail

Problem-solving

Education

Bachelor's degree

Job description

Fraud Operations & AML/CFT Screening Executive (24X7)

Conduct name screening against internal and external watchlists, sanctions lists, adverse media sources, and fraud databases.

Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) in accordance with Bank Negara Malaysia (BNM) requirements.

Assess customer risk profiles and identify potential AML/CFT red flags and fraud indicators during onboarding.

Escalate suspicious, high-risk, or potentially fraudulent cases with appropriate rationale and supporting documentation.

Conduct inbound and outbound customer calls to verify personal information, transaction details, supporting documents, and investigate suspicious activities.

AML/CFT and Fraud Risk Management

Ensure strict adherence to AML/CFT, fraud risk management policies, procedures, and regulatory requirements.

Support the early detection and prevention of financial crime risks during the customer onboarding process. Maintain accurate documentation and audit trails for all screening decisions and investigation outcomes. Contribute to continuous improvements in screening quality and fraud detection capabilities.

Utilise effective communication and investigation skills during fraud-related customer interactions, ensuring accurate information gathering and proper case documentation.

Process & System Management

Effectively utilise screening systems, fraud monitoring tools, and digital platforms to perform investigations and risk assessments.

Identify opportunities to enhance operational efficiency through automation and process improvements.

Keep abreast of emerging financial crime threats, industry trends, regulatory changes, and screening technologies.

Quality, Compliance & Governance

Ensure accuracy, completeness, and consistency in all screening, verification, and due diligence activities. Support internal audits, compliance reviews, regulatory examinations, and reporting requirements.

Participate in quality assurance reviews and continuous improvement initiatives to strengthen operational effectiveness.

Requirements

Bachelor's Degree in Finance, Banking, Business Administration, or a related field.

Minimum 2 years of experience in AML/CFT, fraud operations, compliance, customer onboarding, or related banking operations.

Proven experience in handling fraud-related customer verification and investigation calls.

Strong knowledge of Bank Negara Malaysia (BNM) AML/CFT frameworks, including CDD and EDD requirements.

Experience using screening systems such as sanctions screening, name screening, and adverse media tools. Strong analytical, investigative, and problem-solving capabilities.

Excellent verbal communication, active listening, and customer management skills.

Ability to manage sensitive, complex, and potentially challenging customer interactions professionally.

High attention to detail, accountability, and sound decision-making ability.

Proficiency in digital systems, data tools, and process automation platforms.

Strong written communication skills, particularly for case documentation and escalations.

Working Arrangement

Operates on a rotational or staggered shift schedule to support business operations and timely onboarding decisions.

May be required to work outside standard office hours, including weekends and public holidays, based on operational requirements.

Expected to provide support during peak operational periods and meet service level commitments where required.