Fraud Prevention Analyst – Banking Risk & Investigations

UOB; Kuala Lumpur; On-site; MYR 67,000 - 89,000; Full time

Job summary

6255 UOB Innovation Hub 2 Sdn Bhd is seeking a Fraud Analyst to monitor online banking activities, detect suspicious transactions, and coordinate with investigators and stakeholders to mitigate fraud risks.

The role requires strong analytical abilities, proficiency in English, and the ability to communicate clearly with customers and internal teams. A diploma or equivalent qualification is preferred, with shift work including weekends and public holidays as part of the rotation.

Qualifications

• Diploma or equivalent qualification preferred.
• Good proficiency in English. Other language proficiency in Mandarin (and dialects) /Bahasa Malay/Tamil will be a plus.
• Proficient in MS Office and possess good written and communication skills.
• Possess strong analytical skills.
• Be a Team player, collaborate effectively with colleagues, and assist team members when needed, fostering a positive team.
• Ability to work both independently and collaboratively in a fast-paced environment.

Responsibilities

• Analyze unusual online banking activities to prevent and detect fraudulent transactions.
• Review high volume transactions data to identify potential fraudulent transactions and its root cause. Manage fraud alerts and execute swift actions to mitigate losses.
• Utilize various tools and channels to gather facts and submit case summary for timely escalation to investigation team or touchpoints in accordance to prevailing Service Level Agreement.
• Contact customer by calls or trigger notifications to alert suspicious transaction.
• Manage customer’s expectation and provide scam advisory to customer.
• Manage emails/calls from various touchpoints for case follow-up
• Close liaison with enforcement agencies to provide case support.
• Support ad-hoc projects within the Business Unit on anti-scams efforts
• Identify opportunities to improve processes and mitigate evolving scam trends.
• Collaborate with cross-functional teams to provide insight on trending scams and recommendations.

Skills

Analytical skills

Communication skills

Team player

Problem solving

Education

Diploma or equivalent

Tools

MS Office

Job description

6255 UOB Innovation Hub 2 Sdn Bhd is seeking a Fraud Analyst to monitor online banking activities, detect suspicious transactions, and coordinate with investigators and stakeholders to mitigate fraud risks.

The role requires strong analytical abilities, proficiency in English, and the ability to communicate clearly with customers and internal teams. A diploma or equivalent qualification is preferred, with shift work including weekends and public holidays as part of the rotation.