Fraud Monitoring Associate – 24/7 Banking Ops

RHB Group; Kuala Lumpur; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

RHB Bank Berhad is seeking a proactive Team Member for Monitoring & Detection to guard customer banking activities and mitigate fraud risks. You will investigate suspicious activities, review cases from the fraud detection system, and collaborate with internal and external stakeholders to ensure regulatory compliance.

Responsibilities include monitoring internet banking transactions, conducting callback verifications, handling NSRC cases, and preparing SARs where required.

Formación

• A degree or professional qualification from a recognized institution.
• Knowledge/experience in fraud monitoring, fraud detection, financial crime operations, banking operations, risk management or customer service.

Responsabilidades

• Review, analyze, and resolve cases generated by the fraud detection system within SLAs.
• Monitor internet banking activities to identify suspicious or potentially fraudulent activities.
• Conduct callback verification with customers regarding suspicious activities.
• Investigate and resolve queued transactions to mitigate fraud risks.
• Prepare and escalate SARs to Group Compliance when required.
• Address and resolve customer issues within established service standards.

Conocimientos

Fraud monitoring

Fraud detection

Banking operations

Risk management

Customer service

Communication

Attention to detail

Educación

Degree or professional qualification

Herramientas

Microsoft Office

Descripción del empleo

RHB Bank Berhad is seeking a proactive Team Member for Monitoring & Detection to guard customer banking activities and mitigate fraud risks. You will investigate suspicious activities, review cases from the fraud detection system, and collaborate with internal and external stakeholders to ensure regulatory compliance.

Responsibilities include monitoring internet banking transactions, conducting callback verifications, handling NSRC cases, and preparing SARs where required.