UNIT HEAD, FRANCHISE MANAGEMENT

CelcomDigi Berhad; Sarawak; On-site; MYR 120,000 - 170,000; Full time

Job summary

CelcomDigi Berhad in Malaysia seeks a Unit Head, Franchise Management to lead the performance and daily operations of the Franchise network, covering Postpaid, Device and Fibre sales across partners and outlets. The role involves nationwide oversight, executing tactical sales programs and campaigns, monitoring promotions and competitor activity, and ensuring compliance with the company’s P&L.

A Diploma or Degree is required with 8–10 years in Dealer/Distribution/Telco Operations or FMCG, plus

Qualifications

• Diploma or Degree in any field.
• 8 to 10 years of working experience in Dealer/Distribution/Telco Operations, Marketing / Business Administration in FMCG Industries.
• Must Possess Own Transportation with Valid Licenses.

Responsibilities

• Manage performance and operations of Controlled Channel Partners and outlets.
• Develop and expand Postpaid sales distribution to drive company sales.
• Execute tactical sales programs and marketing campaigns.
• Monitor in-store promotions and competitor activities.
• Manage and ensure compliance of PandL.
• Conduct audit and transaction monitoring of stores and coaching.
• Manage property and ensure transactions are documented and reconciled.

Education

Diploma/Degree in any field

Job description

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UNIT HEAD, FRANCHISE MANAGEMENT

Date: 16 Jul 2026

Employment Type: Permanent

Description:

Job Description

The Franchise Manager is responsible for managing the performance, day-to-day operations and expansion of Postpaid, Device and Fibre sales across controlled channel partners and outlets. This role involves nationwide and regional oversight, tactical sales program execution and ensuring all activities align with company objectives and compliance standards.

Responsibilities

• Manage performance and operations of Controlled Channel Partners and outlets.
• Develop and expand Postpaid sales distribution to drive company sales.
• Execute tactical sales programs and marketing campaigns.
• Monitor in-store promotions and competitor activities.
• Manage and ensure compliance of PandL.
• Conduct audit and transaction monitoring of stores and coaching.
• Manage property and ensure transactions are documented and reconciled.

Requirements

• Education: Diploma/Degree in any field
• 8 to 10 years of working experience inDealer/Distribution/Telco Operations, Marketing / Business Administration in FMCG Industries
• Must Possess Own Transportation with Valid Licenses

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI and innovation that impacts over 20 million customers.Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities and advancing society, as we build a brand rooted in trust, reliability and customer excellence.Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference.If you're driven, future focused and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.