Product Management (Prepaid) Specialist

CelcomDigi Berhad; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Job summary

CelcomDigi Berhad in Malaysia is seeking a Product Management (Prepaid) Specialist to drive end-to-end prepaid offerings for Malaysian and migrant segments. You will shape concepts to align with the GTM calendar, collaborate with core product teams, and present proposals at forums.

The role emphasizes profitability, innovation, and customer engagement within governance frameworks. You will analyze customer patterns, monitor market trends, and coordinate with launch teams to bring new products to

Qualifications

• 5–8 years experience in relevant role.
• Demonstrable experience in a customer-facing or commercially oriented function.
• Strong interpersonal skills with drive/persistence/patience.
• Some experience with billing systems, project management, or marketing communications is advantageous.

Responsibilities

• Formulate strategies for product/service development, ensuring alignment with overall business goals and strategies.
• Analyse market trends to ascertain customer behaviour patterns and product/service preferences.
• Monitor market dynamics, competitor activities and industry developments for potential business risks and opportunities.
• Develop and present business case proposals including concepts, profit projections, and strategic approaches.
• Effectively communicate business plans and concepts, clearly outlining customer benefits, financial returns, and the scope of opportunity.
• Coordinate with Product Development and Market Launch teams to ensure the successful introduction of new products/services to market.
• Regularly track and evaluate performance based on user acquisition, revenue generation and profitability targets, and adjust strategies as required.

Skills

Customer-facing

Project management

Billing systems

Marketing communications

Interpersonal skills

Job description

Select how often (in days) to receive an alert:

Product Management (Prepaid) Specialist

Date: 22 Jul 2026

Employment Type: Permanent

Job Description

This role requires taking some initial direction, then shaping concepts ahead of time to meet the GTM calendar timeline. It involves willingness to step into an end-to-end role when needed and is not afraid of delving into actual operational matters. Working within the Prepaid Products team, the role encompasses managing the full range of Prepaid offerings for Malaysian and migrant segments, driving profitability, innovation, and customer engagement. Ensuring alignment with governance frameworks from the Product Management and Strategy team is key, as is collaboration with core product teams to ensure cohesion. Other responsibilities include analyzing data on customer patterns, assessing the market environment, tracking competitor movements, and preparing and presenting concept proposals at relevant forums.

Responsibilities

• Formulate strategies for product/service development, ensuring alignment with overall business goals and strategies
• Analyse market trends to ascertain customer behaviour patterns and product/service preferences
• Monitor market dynamics, competitor activities and industry developments for potential business risks and opportunities
• Develop and present business case proposals including concepts, profit projections, and strategic approaches
• Effectively communicate business plans and concepts, clearly outlining customer benefits, financial returns, and the scope of opportunity
• Coordinate with Product Development and Market Launch teams to ensure the successful introduction of new products/services to market
• Regularly track and evaluate performance based on user acquisition, revenue generation and profitability targets, and adjust strategies as required.

Requirements

• 5-8 years experience
• Demonstrable experience in a customer-facing role or commercially oriented function
• Strong interpersonal skills with drive/persistence/patience to deliver
• Some experience with billing systems/project management/marketing communications will be advantageous

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers.Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence.Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference.If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.