Unified Communications Lead

uobgroup; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Job summary

UOB Innovation Hub 2 Sdn Bhd in Malaysia seeks a senior professional to lead the design, deployment, and optimization of enterprise Unified Communications and Contact Center platforms. You will manage large Cisco UC environments and coordinate with network, security, and infrastructure teams.

You will own upgrades, capacity planning, disaster recovery, and act as an L3/L4 escalation point for critical incidents, while driving vendor engagements and technology roadmap planning within a global

Qualifications

• 7+ years of experience in Enterprise Unified Communications and Collaboration.
• 5+ years managing Cisco Unified Communications environments.
• Hands-on experience with CUCM, Cisco Unity, and Cisco UCCX/UCCE.
• Experience with SIP Trunks, SBCs and Voice Gateways.
• Experience supporting enterprise contact center technologies and Microsoft Teams Voice / Direct Routing.
• Strong troubleshooting across voice, telephony, collaboration and contact center environments.

Responsibilities

• Lead the design, deployment, administration, and optimization of enterprise Unified Communications and Contact Center platforms.
• Manage and support large-scale Cisco UC environments including CUCM, Unity Connection, Expressway, and Contact Center solutions.
• Maintain and optimize SIP trunking, SBCs, voice gateways, and telephony infrastructure.
• Support Microsoft Teams Voice integration, Direct Routing, and telephony migration initiatives.
• Administer call recording and workforce optimization platforms including NICE and Verint solutions.
• Drive platform upgrades, migrations, capacity planning, high availability, and disaster recovery activities.
• Act as L3/L4 escalation point for critical voice and contact center incidents.
• Collaborate with network, security, infrastructure, and business stakeholders on strategic communication initiatives.
• Ensure solutions meet security, compliance, operational, and availability requirements.
• Lead vendor engagements, support contracts, and technology roadmap planning.

Skills

Enterprise Unified Communications

Cisco Unified Communications

Microsoft Teams Voice

Direct Routing

SIP Trunks

SBCs

Voice Gateways

Troubleshooting

Tools

CUCM

Cisco Unity

Cisco UCCX/UCCE

SIP Trunks

SBCs

Voice Gateways

Job description

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Lead the design, deployment, administration, and optimization of enterprise Unified Communications and Contact Center platforms.
• Manage and support large-scale Cisco UC environments including CUCM, Unity Connection, Expressway, and Contact Center solutions.
• Maintain and optimize SIP trunking, SBCs, voice gateways, and telephony infrastructure.
• Support Microsoft Teams Voice integration, Direct Routing, and telephony migration initiatives.
• Administer call recording and workforce optimization platforms including NICE and Verint solutions.
• Drive platform upgrades, migrations, capacity planning, high availability, and disaster recovery activities.
• Act as L3/L4 escalation point for critical voice and contact center incidents.
• Collaborate with network, security, infrastructure, and business stakeholders on strategic communication initiatives.
• Ensure solutions meet security, compliance, operational, and availability requirements.
• Lead vendor engagements, support contracts, and technology roadmap planning.

Must-Have Requirements

• 7+ years of experience in Enterprise Unified Communications and Collaboration.
• 5+ years managing Cisco Unified Communications environments.
• Hands-on experience with: CUCM
• Cisco Unity
• Cisco UCCX or UCCE
• SIP Trunks
• SBCs
• Voice Gateways
• Experience supporting enterprise contact center technologies.
• Experience with Microsoft Teams Voice or Direct Routing.
• Strong troubleshooting experience across voice, telephony, collaboration, and contact center environments.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.