UC Telephony Infrastructure Engineer

Hong Leong Bank Berhad; Selangor; On-site; MYR 90,000 - 130,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia is seeking an Infrastructure Engineer to oversee end-to-end administration, maintenance, and optimization of voice, video, and document imaging systems, ensuring high availability of PABX and conferencing across branches.

You will handle PABX environments (Cisco CUCM, Avaya), manage UC tools (Webex, Verint, Imagicle), and support server infrastructure, storage, and licenses.

Qualifications

• Hands-on experience with Cisco CUCM and Avaya PABX.
• Proficiency in Verint Witness, Imagicle Billing, and Webex Administration.
• Understanding of Windows Server (WINS) for Uniflow management.
• Experience with PM for AV hardware and server storage.

Responsibilities

• Voice & Telephony Management: Manage and maintain multi-vendor PABX environments.
• UC & AV Support: Administer cloud-based collaboration platforms and ensure data integrity.
• System & Infrastructure: Maintain servers and storage; upgrade voice recorders and billing systems.
• Projects & Strategy: SME for IVR refreshes and SIP migrations; lead cutover standby during migrations.

Skills

Systems expertise

UC tools usage

Networking basics

Maintenance experience

Tools

Cisco CUCM

Avaya PABX

Verint Witness

Imagicle Billing

Webex Administration

Uniflow

Windows Server (WINS)

Job description

Hong Leong Bank Berhad in Malaysia is seeking an Infrastructure Engineer to oversee end-to-end administration, maintenance, and optimization of voice, video, and document imaging systems, ensuring high availability of PABX and conferencing across branches.

You will handle PABX environments (Cisco CUCM, Avaya), manage UC tools (Webex, Verint, Imagicle), and support server infrastructure, storage, and licenses.