Transformation Manager

Clarks Outlet; Kuala Lumpur; Hybrid; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Career development

Dynamic culture

Comprehensive benefits package

Job summary

Clarks in Kuala Lumpur is seeking a Transformation Manager on a fixed-term 12-month contract to lead cross-functional process improvements. You will work with business and technology teams to map current processes, identify bottlenecks and design practical changes that deliver measurable value across functions.

This highly visible role requires strong stakeholder engagement and a proactive, commercial mindset.

Qualifications

• Experience in transformation, process improvement or change management.
• Proven track record of redesigning or improving business processes.
• Strong process mapping and analytical skills.
• Experience engaging stakeholders across multiple functions and levels.
• Ability to drive change and manage transformation workstreams.
• Experience in complex, multinational organisations.
• Retail/consumer goods or branding experience is advantageous.

Responsibilities

• Partner with business leaders and functional teams to understand current processes.
• Map, analyse and challenge processes to identify inefficiencies and bottlenecks.
• Develop practical solutions that improve operational effectiveness and stakeholder experience.
• Facilitate workshops to build alignment around proposed changes.
• Drive transformation initiatives from problem definition through implementation.
• Coordinate multiple transformation workstreams and track progress.
• Build relationships across regions and stakeholder groups.
• Support broader operational excellence as the programme evolves.
• Work with IT and business teams to ensure scalable solutions.

Skills

Transformation management

Process mapping

Stakeholder engagement

Change management

Program management

Job description

Transformation Manager

(Fixed Term Contract - 12 Months)

Location: Kuala Lumpur, Malaysia (preferred)

We are also open to applications from candidates based in the UK or Hong Kong.

At Clarks, we're entering an exciting new phase of transformation. Following a significant period of business change, we're now focused on improving how we work, simplifying processes and creating a more efficient, effective organisation. To help drive this agenda, we're looking for a Transformation Manager to join our team on a fixed-term basis.

This is a highly visible role that will work across functions, geographies and leadership levels to identify opportunities for improvement, redesign processes and help deliver meaningful change across the business.

The Opportunity

This is not a traditional project management role.

We're looking for someone who enjoys getting under the skin of how a business operates, challenging existing ways of working and partnering with stakeholders to create better solutions. You'll work closely with business and technology teams to understand current processes, identify bottlenecks and inefficiencies, and help implement practical improvements that deliver real value.

You'll have the opportunity to influence transformation initiatives across multiple functions including areas such as merchandising, supply chain, HR, finance, sourcing and technology, while engaging with senior stakeholders across the organisation.

Key Responsibilities

• Partner with business leaders, process owners and functional teams to understand existing processes and ways of working
• Map, analyse and challenge current processes to identify inefficiencies, bottlenecks and improvement opportunities
• Develop practical solutions that improve operational effectiveness and stakeholder experience
• Facilitate workshops and discussions to build alignment around proposed changes
• Drive process improvement and transformation initiatives from problem definition through to implementation
• Coordinate multiple transformation workstreams and ensure progress is effectively tracked and communicated
• Build strong relationships across functions, regions and stakeholder groups
• Support broader operational excellence and business transformation activities as the programme evolves
• Work closely with IT and business teams to ensure solutions are practical, scalable and sustainable

About You

You’ll be a proactive and commercially minded transformation professional who combines strong analytical skills with excellent stakeholder engagement capabilities.

You’ll be comfortable working in a fast-moving environment, navigating ambiguity and influencing people at all levels of the organisation.

We would love to hear from you if you have:

• Experience in transformation, process improvement, operational excellence, continuous improvement, change management or related disciplines
• A proven track record of improving, redesigning or challenging business processes and delivering measurable outcomes
• Strong process mapping and analysis skills
• Experience engaging and influencing stakeholders across multiple functions and levels of seniority
• The ability to build relationships, challenge constructively and drive change through others
• Experience managing projects, programmes or transformation workstreams
• A self-starting approach with the confidence to identify opportunities and take initiative
• Experience working in a complex, matrix or multinational organisation

It would be advantageous if you have:

• Retail, consumer goods or consumer brand experience
• Consulting or internal consulting experience
• Experience working with technology, digital transformation, automation or AI-led improvements
• Exposure to global stakeholder groups across different regions and cultures

Why Join Clarks?

This is a fantastic opportunity to play a key role in shaping how a globally recognised brand operates. You’ll work closely with senior leaders, gain exposure to high-profile transformation initiatives and help drive meaningful improvements across the business.

You’ll join a collaborative team where your ideas, expertise and ability to influence change will have a genuine impact.

What We Offer

• Competitive salary
• Career development and progression opportunities
• Dynamic and fast-paced culture
• Comprehensive benefits package

Why Join Us?

At Clarks, we’re committed to creating an environment where talented people can do their best work. This role offers the opportunity to contribute to a significant transformation agenda, work with stakeholders across the globe and make a measurable impact on how we operate as a business.

About Clarks

With over 200 years of heritage, Clarks is one of the world’s most recognised footwear brands. Combining craftsmanship, innovation and a commitment to quality, we continue to evolve while staying true to the values that have defined us for generations.

Clarks is an equal opportunity employer and is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all suitably qualified candidates regardless of background, identity or experience.