Transformation Analyst

Osadi Commercial Supplies Sdn Bhd; Penang; On-site; MYR 84,000 - 120,000; Full time

Job summary

Osadi Commercial Supplies Sdn Bhd is seeking a proactive HR Operations & Transformation Specialist to join our PMO and Shared Services initiatives in Penang, Malaysia.

You will coordinate process improvements, document SOPs, manage dashboards, and support AI-enabled digital transformation across functional teams, with a focus on stakeholder communication and timely delivery.

Qualifications

• Diploma or Bachelor's Degree in HR, Business Admin, Operations, Data Analytics, Information Systems, or a related field.
• 2-5 years of experience in HR operations, shared services, project coordination, process improvement, or transformation roles.
• Fresh graduates with AI, automation, digital transformation, or process improvement project exposure are encouraged to apply.
• Strong coordination, organizational, follow-up, documentation, and time-management skills.
• Proficient in Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and project tracking tools.
• Good attention to detail with the ability to organize, consolidate, and present information clearly.
• Strong communication and interpersonal skills with stakeholders across different functions and time zones.

Responsibilities

• Maintain project trackers, action logs, issue registers, and milestone updates for transformation initiatives.
• Coordinate project meetings, document key decisions, and follow up with stakeholders on action items.
• Support the preparation of management updates, dashboards, reports, and presentation materials.
• Monitor project progress and highlight delays, risks, and dependencies to relevant stakeholders.
• Document SOPs, processes, RACI matrices, FAQs, checklists, and work instructions.
• Support AI, automation, digital enablement, and continuous improvement initiatives across business processes.

Skills

HR Operations

Project Coordination

Documentation

Stakeholder Management

Education

Diploma or Bachelor's Degree in HR/Business/Operations

Tools

SharePoint

Power BI

Power Automate

Project Tracking Tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Maintain project trackers, action logs, issue registers, and milestone updates for PROX transformation initiatives.
• Coordinate project meetings, document key decisions, and follow up with stakeholders on outstanding action items.
• Support the preparation of management updates, project dashboards, reports, and presentation materials.
• Monitor project progress and highlight delays, risks, and dependencies to relevant stakeholders.

2. Process Documentation & SOP Development

• Support the documentation of current-state and future-state GPSS processes and workflows.
• Develop and maintain SOPs, process maps, RACI matrices, FAQs, checklists, and work instructions.
• Ensure process documentation is clear, consistent, accurate, searchable, and suitable for future automation and AI enablement.
• Assist in identifying opportunities to simplify and improve existing processes.

3. Data Analysis & Reporting

• Collect, organize, and validate operational data such as case volumes, cycle times, service trends, and adoption metrics.
• Maintain dashboards, process inventories, benefit trackers, reporting templates, and transformation logs.
• Perform basic data analysis and prepare concise summaries to support project and management decision-making.
• Track project benefits, performance indicators, and improvement outcomes.

4. AI, Automation & Digital Enablement

• Support the documentation and tracking of AI, automation, chatbot, workflow digitization, and self-service initiatives.
• Assist with requirements gathering, test script preparation, UAT coordination, issue tracking, and pilot feedback.
• Monitor implementation readiness, user adoption, outstanding issues, and stabilization activities.
• Support continuous improvement and digital transformation initiatives across business processes.

5. Change Management & Communications

• Support the preparation of communication materials, user guides, training materials, FAQs, and knowledge articles.
• Track stakeholder readiness, training completion, feedback, and adoption progress.
• Maintain change logs, communication calendars, and readiness checklists.
• Assist in coordinating change and adoption activities with relevant stakeholders.

6. Transformation & Operational Support

• Support workshops, discovery sessions, stakeholder interviews, and process walkthroughs.
• Provide hands‑on coordination and administrative support to ensure transformation activities remain on schedule.
• Follow up on outstanding information, deliverables, and stakeholder inputs.
• Escalate delays, data gaps, missing information, and documentation risks in a timely manner.

Requirements

• Diploma or Bachelor's Degree in Human Resources, Business Administration, Operations, Data Analytics, Information Systems, or a related field.
• 2-5 years of experience in HR operations, shared services, project coordination, process improvement, business support, or transformation-related roles.
• Fresh graduates with relevant AI, automation, digital transformation, or process improvement project experience are encouraged to apply.
• Strong coordination, organizational, follow‑up, documentation, and time‑management skills.
• Proficient in Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and project tracking tools.
• Good attention to detail with the ability to organize, consolidate, and present information clearly.
• Strong communication and interpersonal skills with the ability to work effectively with stakeholders across different functions and time zones.
• Professional, discreet, proactive, and comfortable handling confidential business information.

Preferred Qualifications

• Experience in HR Shared Services, Employee Services, Global Business Services (GBS), PMO, project support, or transformation initiatives.
• Exposure to ServiceNow, Workday, Power BI, Power Automate, Microsoft Copilot, SharePoint Lists, or similar digital tools.
• Familiarity with SOP development, process mapping, dashboards, UAT, workshops, requirements gathering, or change management.
• Experience supporting AI, automation, workflow digitization, chatbot, or self-service initiatives will be an added advantage.
• Experience working with regional or global teams is preferred.