Process Enablement Manager

Kerry Group; Selangor; On-site; MYR 150,000 - 210,000; Full time

Job summary

Kerry Group Malaysia is seeking a Process Enablement Manager to drive transformation and digital enablement across GBS processes. The role blends Lean, automation (RPA/BI) and IT/data enablement to deliver quality, efficiency and better user experience.

You will partner with process owners, IT and global leaders to standardize processes and accelerate digital adoption. The role requires leading CI/Automation initiatives, process documentation, and KPI-driven improvements, with a hybrid work

Qualifications

• Bachelor’s degree in Engineering, IT, Business, Systems, or related field.
• 3–8 years of experience in Continuous Improvement, Automation, BI, IT, or Process Optimization.
• Lean, Six Sigma Black Belt, Agile, Scrum, RPA certifications are beneficial.

Responsibilities

• Identify, analyze, and deliver process improvements using Lean, Agile and CI frameworks.
• Lead development, testing, deployment, and maintenance of automation solutions (RPA, Power Automate, UiPath, VBA, Python).
• Support BI and data-driven initiatives including ETL automation, dataset prep, SQL data manipulation, and dashboards (Power BI, Qlik, Alteryx).
• Document and maintain process flows, SOPs, QMS docs, and standard work.
• Execute problem-solving methods (A3, 8D, RCA, Kaizen) to identify root causes and corrective actions.
• Drive adoption of MS365 tools (Power Apps, Power Pages, SharePoint, Forms, Lists) within GBS.
• Analyze metrics and system performance to recommend improvements.
• Support ISO-aligned quality programs and risk management practices.
• Collaborate with IT to ensure ERP/CRM integrations with automation tools.
• Partner with cross-functional teams to ensure project delivery and adoption.
• Align improvement initiatives with global process owners and stakeholders.
• Support end-to-end deployment of major transformation initiatives.

Skills

Lean

CI

Automation

Power BI

UiPath

SQL

Python

Power Automate

VBA

Education

Bachelor’s degree in Engineering/IT/Business or related field

Tools

UiPath

Power Automate

VBA

SQL

Python

Power BI

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The Process Enablement Manager supports the transformation, optimization, and digital enablement of end‑to‑end GBS processes. This hybrid role integrates Continuous Improvement, Automation (RPA/BI), and IT / Data Enablement capabilities to deliver measurable improvements in quality, efficiency, data accuracy, and user experience.The role partners with business and process owners to identify opportunities, build scalable solutions, standardize processes, embed Lean methodologies, and accelerate digital adoption.

Key Stakeholders
Internal GBS Operations, Automation CoE, CI/OE Team, Finance, Procurement, IT, Data & Analytics, Process Owners & Global Functional Leaders.
External Vendors, Technology partners (UiPath, Microsoft), Consultants / audit partners.

Reporting To Process Enablement Lead

Work Location 1Powerhouse, PJ (5mins walk from MRT Bandar Utama)

Key responsibilities

• Identify, analyze, and deliver process improvement opportunities using Lean, Agile and continuous improvement frameworks.
• Lead the development, testing, deployment, and maintenance of automation solutions (RPA, Power Automate, UiPath, VBA, Python).
• Support BI and data‑driven initiatives including ETL process automation, dataset preparation, SQL‑based data manipulation, and dashboard development (Power BI, Qlik, Alteryx).
• Document and maintain process flows, SOPs, QMS documentation, and standard work.
• Execute problem‑solving methodologies (A3, 8D, RCA, Kaizen) to identify root causes and implement corrective actions.
• Drive adoption of MS365 capabilities (Power Apps, Power Pages, SharePoint, Forms, Lists) within GBS process areas.
• Perform analysis of operational metrics, KPIs, and system performance to recommend improvements.
• Support ISO‑aligned quality programs, internal audits, compliance requirements, and risk management practices.
• Collaborate with IT teams to ensure integrations between ERP, CRM, databases, and automation tools.
• Partner with cross‑functional teams to ensure successful project delivery and change adoption
• Collaborate with global process owners, functional leaders, and GBS stakeholders to align improvement initiatives.
• Support end‑to‑end deployment of major transformation initiatives (automation wave planning, process migration, optimization).
• Contribute to GBS knowledge sharing, governance, best practices, and capability‑building.
• Participate in cross‑functional CI, Automation, and Digital Transformation communities.

KPI's

• (Will evolve over time based on business needs).
• % Reduction in process cycle time.
• Automations delivered & annualized savings generated.
• User adoption rate of digital tools.
• SLA compliance & service quality improvements.
• Standardized processes documented / updated.
• Audit compliance ratings and corrective action closure rate.

Qualifications and skills

• Preferably a Bachelor’s degree in Engineering, IT, Business, Systems, or related field.
• Preferably 3–8 years of experience in Continuous Improvement, Automation, BI, IT, or Process Optimization.
• Beneficial Certifications Lean, Six Sigma Black Belt, Agile, Scrum, RPA certifications.
• Hands‑on CI projects (Lean, Agile, 5S, A3, 8D).
• UiPath, Power Automate, VBA, SQL, Python, Power BI.
• IT systems administration knowledge (preferred).
• Experience leading initiatives without direct authority; cross‑functional collaboration.

Leadership Competencies

Customer Focus Building strong customer relationships and delivering customer‑centric solutions.
Strategic Mindset Seeing ahead to future possibilities and translating them into breakthrough strategies.
Ensures Accountability Holding self and others accountable to meet commitments.
Drives Results Consistently achieving results, even under tough circumstances.
Collaborates Building partnerships and working collaboratively with others to meet shared objectives.
Attracts and Develops Top Talent Attracting and selecting diverse and high-quality talent to meet business needs; developing internal talent and aligning career development goals with organisational objectives.
Builds Effective Teams Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Drives Vision and Purpose Painting a compelling picture of the vision and strategy that motivates others to action.
Instils Trust Gaining the confidence and trust of others through honesty, integrity and authenticity.
Demonstrates Self-Awareness Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.