Transaction Resolution & Reconciliation Analyst

Network For Electronic Transfers (S); Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

Network For Electronic Transfers (Malaysia) Sdn.Bhd. invites applications for the Customer Resolution & Reconciliation Officer to support daily settlement reconciliation, dispute resolution, chargebacks, and handling exceptional transactions across NETS payment products and acquiring channels.

The role emphasizes analytical skills, attention to detail, and the ability to manage cases in a fast-paced environment while coordinating with banks, merchants, and internal teams.

Qualifications

• Diploma or Bachelor’s degree in Business, Banking & Finance, Accounting, Information Systems, or related discipline.
• 2–5 years of relevant working experience in Reconciliation, Dispute Resolution, Chargebacks, Payment Operations, Customer Operations, or related operational functions.
• Fresh graduates with relevant internships or operational experience may also be considered.

Responsibilities

• Perform daily reconciliation and settlement verification activities across payment products and acquiring channels.
• Assist in investigating reconciliation breaks, settlement discrepancies, unreconciled transactions, and operational exceptions.
• Support timely escalation and follow-up of operational issues to minimize operational and financial risks.
• Support settlement validation processes across domestic and cross-border payment flows.
• Support daily dispute resolution and chargeback processing activities across payment channels and card schemes.
• Investigate disputed transactions, merchant claims, retrieval requests, and operational cases within established timelines.
• Coordinate with internal teams, banks, merchants, and external partners to facilitate case resolution.
• Maintain proper documentation and operational records for audit and tracking purposes.
• Handle operational exceptions and customer-impacting cases on a daily basis.
• Perform transaction reviews and basic root-cause analysis for operational discrepancies.
• Monitor assigned cases and support timely closure to maintain operational service levels.
• Assist in operational recovery activities and issue resolution where required.

Skills

Analytical thinking

Attention to detail

Communication skills

Teamwork

Problem solving

Education

Bachelor's or Diploma in Business/Finance/IS

Tools

Excel

Power BI

Job description

Network For Electronic Transfers (Malaysia) Sdn.Bhd. invites applications for the Customer Resolution & Reconciliation Officer to support daily settlement reconciliation, dispute resolution, chargebacks, and handling exceptional transactions across NETS payment products and acquiring channels.

The role emphasizes analytical skills, attention to detail, and the ability to manage cases in a fast-paced environment while coordinating with banks, merchants, and internal teams.