Training & Quality Coach

Verity Intelligence Sdn Bhd; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Verity Intelligence Sdn Bhd is seeking a Training & Quality Specialist to join our Service Delivery team in Malaysia. This hands-on role focuses on training, coaching, quality assurance, and process improvements to ensure accurate, compliant work by our Data Entry / Verification Executives.

You will develop onboarding programs, conduct on-the-job coaching, perform QC checks, monitor calls and emails, and update training materials as client requirements evolve.

Qualifications

• Strong attention to detail and ownership.
• Excellent written and verbal communication skills.
• Willingness to coach others and provide constructive feedback.
• Ability to monitor quality and ensure compliance with client requirements.
• Experience in onboarding and training new joiners is a plus.

Responsibilities

• Train new joiners on operational processes, client requirements, systems and quality expectations.
• Provide on‑the‑job coaching to Verification Executives (VEs) and address knowledge gaps.
• Perform quality checks on cases and audits to identify recurring errors and trends.
• Monitor calls, emails and interactions to ensure process adherence and standards.
• Maintain training materials, guides, and records of assessments and acknowledgements.
• Update trackers and reference documents when client requirements change.
• Support QA during high-volume periods and assist in process improvements.

Skills

Training delivery

Quality assurance

Coaching & mentoring

Process improvement

Attention to detail

Job description

Verity Intelligence Sdn Bhd is seeking a Training & Quality Specialist to join our Service Delivery team in Malaysia. This hands-on role focuses on training, coaching, quality assurance, and process improvements to ensure accurate, compliant work by our Data Entry / Verification Executives.

You will develop onboarding programs, conduct on-the-job coaching, perform QC checks, monitor calls and emails, and update training materials as client requirements evolve.