Quality & Training Lead - Elevate CX & Programs

EQUILOGICS; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading customer service organization in Kuala Lumpur is seeking a Quality and Training Specialist. The role involves designing quality standards, developing training programs, and coaching customer service agents. Ideal candidates will have 2-4 years of experience, strong communication skills in English and Bahasa Malaysia, and a Bachelor's in Business Administration. This position offers a unique opportunity to drive operational excellence and enhance customer experience.

Qualifications

• 2 to 4 years as a quality and training specialist with a focus on customer orientation.
• Excellent communication skills in English and Bahasa Malaysia.
• Strong abilities in process improvement and quality assurance.

Responsibilities

• Design quality standards and monitoring formats for customer interactions.
• Coach customer support agents with constructive feedback.
• Develop and maintain training programs for internal teams.

Skills

Quality management methods

Customer experience improvement

Client-facing communication

Data-oriented analysis

Training material creation

Education

Bachelor's Degree in Business Administration

Tools

Ms Excel

Job description

A leading customer service organization in Kuala Lumpur is seeking a Quality and Training Specialist. The role involves designing quality standards, developing training programs, and coaching customer service agents. Ideal candidates will have 2-4 years of experience, strong communication skills in English and Bahasa Malaysia, and a Bachelor's in Business Administration. This position offers a unique opportunity to drive operational excellence and enhance customer experience.