Trading Complaints Lead | Compliance & CX Champion

Hytech; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hytech, a management consulting group focused on digital transformation for fintech and financial services, seeks a Trading Complaints Lead in Malaysia. You will oversee trading complaints, develop SOPs, FAQs, and training materials, and coordinate with Compliance, Risk, IT, Product, and Finance to improve processes and outcomes.

You will lead the complaints team, analyze data for trends, ensure regulatory adherence, and communicate insights to management, driving better customer experience and

Qualifications

• 3-5 years in complaints management or trading support with leadership experience.
• Ability to develop and implement SOPs, FAQs and training programs.
• Strong analytical skills to identify trends from complaints.
• Excellent English written and verbal communication.

Responsibilities

• Oversee trading complaints management for efficiency and compliance.
• Develop and update SOPs, FAQs, and training materials.
• Analyze complaint data to identify trends and drive improvements.
• Collaborate with Compliance, IT, Risk, Product, and Finance on improvements.
• Report trends and recommendations to management.

Skills

Complaints management

Leadership

Data analysis

SOP development

Training programs

Regulatory compliance

Cross-functional collaboration

English communication

Job description

Hytech, a management consulting group focused on digital transformation for fintech and financial services, seeks a Trading Complaints Lead in Malaysia. You will oversee trading complaints, develop SOPs, FAQs, and training materials, and coordinate with Compliance, Risk, IT, Product, and Finance to improve processes and outcomes.

You will lead the complaints team, analyze data for trends, ensure regulatory adherence, and communicate insights to management, driving better customer experience and