Global Compliance Generalist: Complaints & Monitoring

Trade Nation; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Job summary

Trade Nation in Malaysia is seeking a Compliance Generalist to act as a flexible second line resource across the group, covering Compliance Officers during absences and owning the end-to-end complaints process. You will track regulatory changes and support CMP delivery for multiple entities, working with limited supervision and upskilling where needed.

The role requires experience in a regulated financial services firm, hands-on complaints handling, and strong written English.

Qualifications

• Experience in a regulated financial services firm and cross‑jurisdiction coverage.
• Hands on complaints handling from start to finish.
• Ability to monitor regulatory changes and track actions.
• Strong written English and clear communication with senior stakeholders.

Responsibilities

• Cover for jurisdictional Compliance Officers during absences across the group.
• Own the end-to-end complaints process from acknowledgement to closure.
• Track regulatory changes and support CMP implementation.
• Maintain regulatory reporting calendar and handovers.
• Provide second line advice on conduct and consumer duty obligations.

Skills

Regulatory knowledge

Complaint handling

Regulatory reporting

Stakeholder management

Written English

Time management

Education

ICA Diploma in Governance, Risk and Compliance

CISI Investment Operations Certificate

Job description

Trade Nation in Malaysia is seeking a Compliance Generalist to act as a flexible second line resource across the group, covering Compliance Officers during absences and owning the end-to-end complaints process. You will track regulatory changes and support CMP delivery for multiple entities, working with limited supervision and upskilling where needed.

The role requires experience in a regulated financial services firm, hands-on complaints handling, and strong written English.