Trade Shared Services Lead — Operations & Compliance Coach

CIMB; Malaysia; On-site; MYR 60,000 - 100,000; Full time

Job summary

CIMB in Malaysia is seeking an Assistant Manager for iCIMB & CCBO Trade Shared Services (Trade Processing). You will oversee daily activities of the section, review and verify transactions, and support policy implementation with HOS.

You will ensure audit readiness, monitor risk controls, and drive process improvements while maintaining SLA and accuracy. The role involves training staff, handling escalations, responding to enquiries, and ensuring compliance with AMLA, ISO, and regulatory

Responsibilities

• Oversee daily section activities and ensure timely submission and accuracy of reports (SLA, CUR).
• Check, approve and verify transactions processed by the team.
• Assist HOS in implementing policies and procedures and ensure audit readiness.
• Provide training to staff and brief staff on new initiatives/products.
• Coach and develop team members to achieve productivity and competency.
• Conduct daily huddles, raise logs and monitor closure under CAP/CAR/IR.
• Handle inquiries by phone and email as required and respond to escalations promptly.
• Monitor compliance checks (AMLA, ISO, and Virtual Surveillance) and address defects or performance issues.
• Assist in process reviews to identify improvements for operational effectiveness.

Job description

CIMB in Malaysia is seeking an Assistant Manager for iCIMB & CCBO Trade Shared Services (Trade Processing). You will oversee daily activities of the section, review and verify transactions, and support policy implementation with HOS.

You will ensure audit readiness, monitor risk controls, and drive process improvements while maintaining SLA and accuracy. The role involves training staff, handling escalations, responding to enquiries, and ensuring compliance with AMLA, ISO, and regulatory