Senior Trade Operations Manager

Citigroup Inc.; Seberang Perai; On-site; MYR 120,000 - 180,000; Full time

Job summary

Citigroup Inc. in Penang, Malaysia, is seeking an experienced Cash & Trade Processing Manager to lead a busy Trade Operations team within the Transaction Services group.

The role emphasizes accurate and timely transaction processing, with responsibilities across guarantees, supplier finance, and export LCs, and involves training and client interaction. The ideal candidate has 5–8 years in cash and trade operations or customer service, strong English/Mandarin/Cantonese communication, and

Qualifications

• 5-8 years of experience in a related cash and trade operations/ customer service role
• Bachelor’s/University degree or equivalent experience
• Proven ability to manage client service requests in a busy environment

Responsibilities

• Support across Trade products including Guarantees, Supplier Finance and Export LCs/Collections
• Review processes to provide improvements and reduce client issues
• Prepare reports and statistics on trade products
• Assist in structuring guarantee facilities
• Liaise with Citi’s global branches to centralize facilities
• Present information on Citi’s trade offerings for proposals and RFPs
• Negotiate guarantee facility documentation and texts
• Provide high-quality service with standardized knowledge of products and capabilities
• Conduct regular service reviews with clients and train clients on regulations and documentary requirements
• Market Citi digital capabilities and guide clients on online services

Skills

Customer Service

Communication

Analytical Skills

Problem Solving

Interpersonal Skills

Regulatory Knowledge

Digital Tools Guidance

Education

Bachelor's degree

Tools

Microsoft Office Applications

Job description

Citigroup Inc. in Penang, Malaysia, is seeking an experienced Cash & Trade Processing Manager to lead a busy Trade Operations team within the Transaction Services group.

The role emphasizes accurate and timely transaction processing, with responsibilities across guarantees, supplier finance, and export LCs, and involves training and client interaction. The ideal candidate has 5–8 years in cash and trade operations or customer service, strong English/Mandarin/Cantonese communication, and