Total Oder Management (Tom) Supervisor/ Manager

YFY Jupiter; Iskandar Puteri; On-site; MYR 89,000 - 179,000; Full time

Benefits offered by this job

Attractive salary packages

Excellent career growth

Friendly and supportive environment

Job summary

YFY Jupiter Malaysia is seeking an experienced operations leader to oversee daily management and customer service functions in Iskandar Puteri, Johor. The role emphasizes hands-on supervision and proactive problem solving to keep operations running smoothly.

The ideal candidate has 5+ years in a management role and 3+ years in operations or customer service, with strong communication skills to convey goals to the team and report progress to senior leadership.

Qualifications

• 5+ years in management role; 3+ years in operation / customer service position
• Focusing on monitoring daily operations with hands-on spirit
• Be able to identify and resolve irregularity and implement prevention plan
• Excellent communication skills to clearly deliver goals to team member and report progress to senior leadership

Responsibilities

• Customer Relationship Management
• Ensuring Smooth and Efficient Daily Operations
• Risk Management & Complaint Resolution
• Early Involvement from the NPI Stage

Skills

Management experience (5+ years)

Operations/Customer service experience

Excellent communication skills

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

5+ years in management role; 3+ years in operation / customer service position

Focusing on monitoring daily operations with hands-on spirit

Be able to identify and resolve irregularity and implement prevention plan

Excellent communication skills to clearly deliver goals to team member and report progress to senior leadership

Requirement

• 5+ years in management role; 3+ years in operation / customer service position
• Focusing on monitoring daily operations with hands-on spirit
• Be able to identify and resolve irregularity and implement prevention plan
• Excellent communication skills to clearly deliver goals to team member and report progress to senior leadership

Responsibility

• Customer Relationship Management
• Ensuring Smooth and Efficient Daily Operations
• Risk Management & Complaint Resolution
• Early Involvement from the NPI Stage

Benefits

• Attractive Salary Packages
• Excellent Career Growth and Professional Development
• Friendly and supportive working environment