Thai-Speaking AR Disputes Specialist

Deloitte Consulting SEA; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Deloitte Consulting SEA in Kuala Lumpur is seeking Thai-speaking customer service professionals to support our finance service center. You will handle inbound and outbound calls, resolve billing inquiries, and ensure timely follow-ups with a focus on customer satisfaction.

The role requires >5 years of relevant experience, strong communication skills, and the ability to work from the office in a day-shift schedule. Training will be provided to onboarded candidates.

Qualifications

• Language: Conversational proficiency in Thai (verbal and written) to support our customer base.
• Experience: More than 5 years. Structured training will be provided on onboarding.

Responsibilities

• Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers' collections, billing related queries, and follow up.
• Building rapport and responding to customers' enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer.
• Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers

Skills

Customer focus

Strong communication skills

Job description

Deloitte Consulting SEA in Kuala Lumpur is seeking Thai-speaking customer service professionals to support our finance service center. You will handle inbound and outbound calls, resolve billing inquiries, and ensure timely follow-ups with a focus on customer satisfaction.

The role requires >5 years of relevant experience, strong communication skills, and the ability to work from the office in a day-shift schedule. Training will be provided to onboarded candidates.