AR Disputes Senior Consultant – Cantonese/Mandarin

Deloitte Southeast Asia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Deloitte Southeast Asia in Kuala Lumpur is hiring a T&T Accounts Receivables Disputes Senior Consultant (Cantonese/Mandarin) to join our Finance BPO team. You will support our clients by answering queries, resolving billing and collection issues, and addressing customer disputes in an international environment.

Based in our Kuala Lumpur delivery center, you'll gain hands-on experience with structured learning, collaborate across markets, and develop communication and problem‑solving skills

Qualifications

• Language requirement: Cantonese or Mandarin (Traditional Chinese) verbal and written.
• Education: Minimum Diploma holder or equivalent.
• Experience: No prior experience required; structured training provided.
• Working arrangement: Day shift, office-based.

Responsibilities

• Lead and supervise a team to meet performance targets and improve customer experience.
• Interact with customers via inbound/outbound calls to address billing and collections queries.
• Understand customer needs and provide responsive, personalized support.
• Collaborate with Billing and other teams to move issues toward resolution.

Skills

Cantonese

Mandarin

Education

Diploma or equivalent

Job description

Deloitte Southeast Asia in Kuala Lumpur is hiring a T&T Accounts Receivables Disputes Senior Consultant (Cantonese/Mandarin) to join our Finance BPO team. You will support our clients by answering queries, resolving billing and collection issues, and addressing customer disputes in an international environment.

Based in our Kuala Lumpur delivery center, you'll gain hands-on experience with structured learning, collaborate across markets, and develop communication and problem‑solving skills