Telesales Executive

KGiSL; Selangor; On-site; MYR 35,000 - 60,000; Full time

Job summary

KGiSL in Malaysia, Selangor is seeking a sales professional to perform outbound calls to prospective customers, introduce HLA insurance products and assess customer needs. You will handle questions, follow up with prospects, and maintain CRM records while pursuing sales targets.

The role also involves supporting Singapore customers and adhering to Singapore holidays and operating requirements, ensuring a high level of customer engagement and service.

Responsibilities

• Perform outbound calls to prospective customers.
• Introduce HLA insurance products and explain benefits and features.
• Understand customer needs and recommend suitable insurance solutions.
• Handle customer questions and objections professionally.
• Conduct follow-ups to improve conversion opportunities.
• Maintain accurate customer records and update interactions in CRM systems.
• Achieve assigned sales targets, KPIs, and performance objectives.
• Build strong customer relationships through effective communication and engagement.
• Support Singapore customers while observing Singapore public holidays and operating requirements.

Tools

CRM software

Job description

• Perform outbound calls to prospective customers using provided customer databases and leads.
• Introduce HLA insurance products and explain product benefits, coverage options, and key features.
• Understand customer needs and recommend suitable insurance solutions.
• Handle customer questions and objections professionally.
• Conduct follow-ups with interested customers to improve conversion opportunities.
• Maintain accurate customer records and update interactions in CRM systems.
• Achieve assigned sales targets, KPIs, and performance objectives.
• Build strong customer relationships through effective communication and engagement.
• Support Singapore customers while observing Singapore public holidays and operating requirements.