Telco Service Delivery & Configuration Lead

CelcomDigi Bhd; Selangor; On-site; MYR 60,000 - 90,000; Part time

Job summary

CelcomDigi Bhd seeks a Service Delivery Specialist to bridge business and technical teams, translating GTM initiatives into system configurations for core platforms. You will work across CRM, CBS, and digital channels to enable rapid launches of new products and services.

The role requires coordinating with stakeholders, reviewing test plans, and ensuring successful go-live with minimal disruption. Outsourcing engagement is part of the operating model.

Qualifications

• Strong knowledge of telecommunications business processes and core platforms, including CRM and CBS.
• Extensive experience coordinating cross-functional stakeholders and Agile delivery with JIRA.

Responsibilities

• Gather, assess, and refine service/change requests translating business requirements into system configuration requirements.
• Develop solution designs and technical specifications documenting user journeys and system impacts.
• Analyze product concepts and implement configurations across core telco platforms to support new products and services.
• Collaborate with business owners and tech teams to ensure requirements are understood and implemented.
• Maintain accurate product matrices showing configurations, dependencies and services.

Skills

CRM knowledge

CBS knowledge

Agile practices

Stakeholder management

Tools

JIRA

Job description

CelcomDigi Bhd seeks a Service Delivery Specialist to bridge business and technical teams, translating GTM initiatives into system configurations for core platforms. You will work across CRM, CBS, and digital channels to enable rapid launches of new products and services.

The role requires coordinating with stakeholders, reviewing test plans, and ensuring successful go-live with minimal disruption. Outsourcing engagement is part of the operating model.