Telco Retail Dynamo: Demos, Sales & Service

CelcomDigi Bhd; Penang; Presencial; MYR 28.000 - 42.000; Jornada completa

Descripción de la vacante

CelcomDigi is seeking a focused and performance-driven Retail Customer Service Associate in Malaysia. The role centers on delivering high-quality sales and customer experience as per CSE strategy, with product demonstrations and engaging conversations that convert interactions into sales of postpaid, prepaid, devices, and VAS.

You will stay up-to-date with product features, maintain attractive outlet visuals, and handle inquiries with professional service.

Formación

• Excellent communication, written and interpersonal skills.
• Strong verbal and written English.
• Mandarin-speaking is an added advantage.
• Obsessed with customers, passionate about sales.

Responsabilidades

• Conduct product demonstrations and promote relevant products and services.
• Execute retail operations activities and apply effective sales techniques.
• Create conversations and convert to sales opportunities (postpaid/prepaid, devices, VAS, accessories).
• Maintain outlet visuals to high standards and ensure brand adherence.
• Handle customer inquiries accurately, applying policies and processes.
• Achieve high Net Promoter Score through exceptional service and after-sales support.
• Provide feedback to Retail Manager on operations and improvement ideas.
• Participate in special events or outside sales initiatives as directed.

Conocimientos

Communication skills

Interpersonal skills

English proficiency

Mandarin language

Tech-savvy

Customer focus

Educación

Higher Secondary / STPM / Professional Certificate / Diploma / Degree or equivalent

Descripción del empleo

CelcomDigi is seeking a focused and performance-driven Retail Customer Service Associate in Malaysia. The role centers on delivering high-quality sales and customer experience as per CSE strategy, with product demonstrations and engaging conversations that convert interactions into sales of postpaid, prepaid, devices, and VAS.

You will stay up-to-date with product features, maintain attractive outlet visuals, and handle inquiries with professional service.