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Carro Malaysia is seeking a Retail Operations (Aftersales) professional to support our fast-growing New Car Multibrand EV program. You will manage warranty processes, documentation, and coordinate with internal teams to deliver a high-quality ownership experience.
The role requires a Diploma or Bachelor’s Degree, 1–5 years in an automotive workshop, and strong knowledge of vehicle mechanical, electrical, and electronic systems.
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
Join our dynamic Retail Operations (Aftersales) team supporting our fast-growing New Car Multibrand EV. In this role, you will play a key part in ensuring smooth aftersales operations by managing warranty processes, documentation, and coordination with internal teams. If you are detail-oriented, organized, and thrive in a fast-paced automotive environment, this is a great opportunity to contribute to delivering a high-quality ownership experience to our customers.
Diagnose and repair vehicles accurately using Principal procedures.
Ensure all repairs are done right the first time (reduce comeback jobs).
Follow safety standards and maintain workshop tools and equipment.
Record all repair details correctly on job cards.
Participate in technical training and skill development.
Maintain 5S standards in the workshop at all times.
Any other ad-hoc assignment being assigned by superior.
Diploma or Bachelor’s Degree in any field; automotive-related certification is an added advantage.
1–5 years of experience in an automotive workshop (depending on level: junior, senior, or master technician).
Experience with new car after-sales service preferred.
Strong knowledge of vehicle mechanical, electrical, and electronic systems.
Ability to read and follow OEM repair manuals and service procedures.
Familiarity with diagnostic tools and equipment.
Good understanding of safety standards and workshop operations.
Strong attention to detail and problem-solving ability.
Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people‑centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co
Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.
Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more information, please visit: www.carro.co