TECHNICIAN (Electrical Product Repair)

Private Advertiser; Subang Jaya; On-site; MYR 27,000 - 47,000; Full time

Job summary

Private Advertiser is seeking a skilled technician to inspect and repair home appliances, ensuring safety and performance. You will diagnose faults, record findings, and coordinate with Customer Service for cases and spare parts, while following SIRIM certification steps as needed.

You will perform repairs per standard procedures, replace faulty parts, test functionality, and ensure units are clean and properly packed before return. Strong reading of manuals and good organization are essential.

Qualifications

• Certificate or Diploma in Electrical, Electronic, or Mechanical Engineering, or related field
• Minimum 1–2 years’ experience in product servicing or repair (home appliances preferred).
• Basic knowledge of electrical wiring, component testing, and troubleshooting.
• Experience or familiarity with SIRIM testing or certification processes is an advantage.
• Able to read and follow technical manuals or diagrams.
• Good organization skills and attention to detail.
• Responsible, self-disciplined, and able to work independently.
• Proficient in basic computer skills (Excel, Google Sheets, WhatsApp).
• Able to communicate in English and Malay.

Responsibilities

• Inspect returned electrical and non-electrical products to identify faults or defects.
• Diagnose problems accurately and determine repair requirements.
• Record findings clearly for each case in the service tracking list.
• Coordinate with Customer Service team for case verification or spare part requests.
• Perform repair and maintenance according to standard procedures and safety guidelines.
• Replace faulty parts using approved spare parts and record part usage.
• Conduct product functionality testing after repair to ensure safety and performance.
• Ensure repaired units are clean and properly packed before returning to customers.
• Prepare and arrange products for SIRIM inspection, testing, and certification processes.
• Liaise with SIRIM officers and relevant departments to ensure timely submission and collection of units.
• Maintain proper records of SIRIM units, testing schedules, and approval documents.
• Support documentation preparation, product labelling, and coordination of test results.
• Ensure products comply with SIRIM requirements before release to market or customer.
• Request and track spare parts usage for repair jobs.
• Maintain service tools, equipment, and workbench in good working condition.
• Report low stock, missing, or defective parts and tools to the supervisor promptly.
• Ensure all service reports, photos, and technical findings are properly recorded.
• Update the warranty tracking system or service listing daily.
• Support the CS team with technical input for customer communication.
• Keep proper documentation related to repair history, part usage, and SIRIM-related activities.
• Work closely with the Customer Service and Warehouse teams for smooth product flow.
• Support product testing or demonstration during internal training or product evaluation.
• Participate in continuous improvement to enhance service efficiency and turnaround time.

Job description

Inspect returned electrical and non-electrical products to identify faults or defects.

Diagnose problems accurately and determine repair requirements.

Record findings clearly for each case in the service tracking list.

Coordinate with Customer Service team for case verification or spare part requests.

2. Product Repair & Quality Assurance

Perform repair and maintenance according to standard procedures and safety guidelines.

Replace faulty parts using approved spare parts and record part usage.

Conduct product functionality testing after repair to ensure safety and performance.

Ensure repaired units are clean and properly packed before returning to the customers.

3. SIRIM Application & Testing Coordination

Prepare and arrange products for SIRIM inspection, testing, and certification processes.

Liaise with SIRIM officers and relevant departments to ensure timely submission and collection of units.

Maintain proper records of SIRIM units, testing schedules, and approval documents.

Support documentation preparation, product labelling, and coordination of test results.

Ensure products comply with SIRIM requirements before release to market or customer.

4. Spare Parts & Tools Management

Request and track spare parts usage for repair jobs.

Maintain service tools, equipment, and workbench in good working condition.

Report low stock, missing, or defective parts and tools to the supervisor promptly.

5. Documentation & Reporting

Ensure all service reports, photos, and technical findings are properly recorded.

Update the warranty tracking system or service listing daily.

Support the CS team with technical input for customer communication.

Keep proper documentation related to repair history, part usage, and SIRIM-related activities.

6. Team & Operation Support

Work closely with the Customer Service and Warehouse teams for smooth product flow.

Support product testing or demonstration during internal training or product evaluation.

Participate in continuous improvement to enhance service efficiency and turnaround time.

Job Requirement

Certificate or Diploma in Electrical, Electronic, or Mechanical Engineering, or related field

Minimum 1–2 years’ experience in product servicing or repair (home appliances preferred).

Basic knowledge of electrical wiring, component testing, and troubleshooting.

Experience or familiarity with SIRIM testing or certification processes is an advantage.

Able to read and follow technical manuals or diagrams.

Good organization skills and attention to detail.

Responsible, self-disciplined, and able to work independently.

Proficient in basic computer skills (Excel, Google Sheets, WhatsApp).

Able to communicate in English and Malay .

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?