Technician - Dyson

Luxasia Group; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Job summary

LUXASIA, the leading beauty omnichannel brand-builder in Asia Pacific, seeks a Technician to diagnose, repair, test and maintain products, ensuring the highest performance and customer satisfaction in our Malaysia service centre.

You will support after‑sales operations by delivering timely repairs, maintaining accurate records of repairs and spare parts, and upholding brand technical standards, quality and safety across luxury electronics and home appliances.

Qualifications

• Diploma, Certificate, or Technical Qualification in Electrical, Electronics, Mechanical Engineering, Mechatronics, or a related technical field.
• Minimum 1–3 years of experience in product repair, technical servicing, maintenance, or electronics troubleshooting.
• Experience in consumer electronics, home appliances, electrical products, or technical service environments is preferred.
• Experience within the luxury, lifestyle brands, electronics, premium consumer brand, and retail industry is an added advantage.
• Strong diagnostic and problem‑solving skills.

Responsibilities

• Diagnose and troubleshoot technical issues across all product categories; perform repairs and maintenance per brand standards.
• Conduct inspections and testing to identify faults and determine corrective actions.
• Ensure repairs meet turnaround times and quality standards.
• Manage repair jobs, service requests, and work orders per defined processes.
• Monitor spare parts inventory and maintain workshop cleanliness.

Skills

Diagnostics

Problem-solving

Education

Diploma/Certificate in Electrical/Electronics/Mechatronics

Job description

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, like Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, SK-II, and growing luxury lifestyle brands, like Dyson, Shark Ninja, Victorinox and Stokke. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

Role Purpose

The Technician is responsible for diagnosing, repairing, testing, and maintaining the products to ensure the highest standards of product performance and customer satisfaction. The role supports the after‑sales service operations by delivering timely and accurate repairs while ensuring compliance with technical, quality, and safety standards.

Key Responsibilities

1. Product Diagnostics & Repair

• Diagnose and troubleshoot technical issues across all product categories, including floorcare, environmental care, beauty, and audio products.
• Perform repairs, servicing, component replacement, and maintenance in accordance with the brand technical standards and repair procedures.
• Conduct product inspections and testing to accurately identify faults and determine corrective actions.
• Ensure all repairs are completed within agreed service turnaround times and quality standards.

2. Quality Assurance & Testing

• Perform functional and quality checks on repaired products before release to customers.
• Ensure repaired products meet MY Premium Lifestyle Brand's performance, reliability, and safety requirements.
• Accurately document diagnostic findings, repair actions, and testing results.
• Escalate recurring product issues and technical concerns to relevant stakeholders for further investigation.

3. Service Operations Support

• Manage repair jobs, service requests, and work orders in accordance with established processes.
• Maintain accurate records of repairs, spare parts usage, and service activities.
• Support warranty assessments and determine eligibility based on policies and guidelines.
• Assist with customer product inspections and service‑related enquiries when required.

4. Spare Parts & Inventory Management

• Monitor and manage spare parts inventory to ensure availability for repair activities.
• Ensure proper handling, storage, and accountability of parts, tools, and equipment.
• Report stock shortages and support inventory control activities.
• Maintain a clean and organized workshop environment.

5. Technical Knowledge & Continuous Improvement

• Stay updated on new products, technologies, repair procedures, and technical bulletins.
• Participate in technical training and certification programmes.
• Contribute feedback on product performance, common faults, and service improvement opportunities.
• Support implementation of best practices and operational improvements within the service centre.

Qualifications and Experience

• Diploma, Certificate, or Technical Qualification in Electrical, Electronics, Mechanical Engineering, Mechatronics, or a related technical field.
• Minimum 1–3 years of experience in product repair, technical servicing, maintenance, or electronics troubleshooting.
• Experience in consumer electronics, home appliances, electrical products, or technical service environments is preferred.
• Experience within the luxury, lifestyle brands, electronics, premium consumer brand, and retail industry is an added advantage.
• Strong diagnostic and problem‑solving skills.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.