Luxury Fragrance Sales Consultant

Luxasia Group; Kuala Lumpur; On-site; MYR 32,000 - 52,000; Full time

Job summary

Luxasia Group in Malaysia seeks a customer-focused sales associate to represent a luxury fragrance brand and deliver exceptional service in a welcoming retail environment.

You will handle customer inquiries, recommend products, build loyalty, assist in stock takes, and may participate in product launches and events to support brand standards.

Qualifications

• Excellent customer service, communication and a strong sales mindset.
• Have 1-2 years retail experience.
• Able to work in a fast environment.
• Pleasant disposition and well-groomed appearance.
• Effective communication in English; Mandarin preferred for Mandarin-speaking customers.
• Willing to commit to retail hours and available Fridays, Saturdays and Sundays.

Responsibilities

• Attend to customer requests and enquiries on ELLE products.
• Recommend the ideal product to customers according to individual preference through knowledge sharing.
• Maintain good relationship with customers to build customer loyalty.
• Assist in retail operations, e.g. stock take.
• May be involved in new beauty product launches and related events.

Skills

Customer service

Communication

Sales mindset

Retail experience

Fast-paced

Well-groomed

English

Mandarin

Job description

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position purpose

Reporting to the Retail/Sales Operations Executive, this role focuses on representing a luxury fragrance brand by delivering exceptional sales performance and customer service, fostering lasting customer relationships and creating a welcoming retail experience.

Key responsibilities

• Attend to customer requests and enquiries on ELLE products.
• Recommend the ideal product to customers according to individual preference through knowledge sharing.
• Maintain good relationship with customers to build customer loyalty.
• Assist in retail operations, e.g. stock take.
• May be required to be involved in new beauty products launches & related events.

Requirements

• Excellent customer service skills, communication skills and a strong sales mindset.
• Have 1-2 years retail experience
• Able to work in fast environment
• Pleasant disposition and well-groomed appearance.
• Effective communication skills in English; proficiency in Mandarin is preferred to communicate with Mandarin-speaking customers.
• Willing to commit to retail operational hours and available to work every Friday, Saturday, and Sunday.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal datafor purposes specified in the notice.

Note To Staffing Agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.